Informacje o stanowisku

This role can be done in a hybrid model.

Your role:

As our Employee Care Advisor, you will be an important ambassador of our employee experience and will be the first point of contact, as well as the expert in HR related topics and tasks for our customers - managers, employees, external candidates, and HR Business Partners. You will identify customer needs, clarify information, research every issue and provide solutions and/or alternatives across the whole employee lifecycle from hire to exit. You will handle complex inquiries via phone and chats in the native language of the customer. In addition, you will screen and qualify questions coming in via digital channels, answer the majority, and dispatch cases that require deep subject matter expertise to the responsible teams.

Who you are:

1. Fluent French and English language skills are essential. Any other European language is an add-on (e.g. Italian or Spanish).
2. Previous experience in a Shared Service Centre (e.g. Payroll, HR Administration or any HR related position) is an asset.
3. Customer service experience , ideally in a first contact center environment, solution and customer satisfaction oriented.
4. Experienced in Human Resource topics across the employee lifecycle (preferably French market) is highly desirable; however, full training is provided.
5. Analytical Skills: Evaluating situations and data to provide informed advice.
6. Empathy and Emotional Intelligence: Understanding and relating to employees feelings and experiences.
7. Problem-Solving Skills: Analyzing situations and providing practical solutions.

Your main benefits:

1. Health and well-being: Get access to private medical care, life insurance, and sports card, receive prepaid lunch card.
2. Work-Life balance: Enjoy additional paid days off, flexible working hours.
3. Learning and Development: Take advantage of co-financing for language courses, trainings, and certifications as well as other development opportunities.
4. Employee support and engagement: Benefit from Employee Assistance Program and join employee engagement groups for support and connection.

Wrocław - Oferty pracy w okolicznych lokalizacjach