Are you ready to take ownership of critical IT services and ensure their seamless delivery? We’re looking for a proactive and detail-oriented professional to join our team as an IT Service Owner. In this role, you’ll be the single point of contact for key services, driving stability, compliance, and continuous improvement across the entire service lifecycle. If you thrive on collaboration, governance, and making a real impact on service performance, this is the opportunity for you.
responsibilities :
Being accountable for maintaining effective control of the end-to-end application and service (including Dev, UAT, Production and Contingency)
Ensuring the successful operation and continuous improvement of services
Adhering to governance processes and ensuring compliance with all FIM requirements, IT Controls and processes
Proactively planning service requirements (e.g. Evergreening, capacity upgrades) and regularly communicating the benefits and performance of the services to the Business
Acting as a contact or escalation point when tasks for assigned services are requested by stakeholders and other functions
Collaborating with key stakeholders within the Function, such as other Service Owners, POD Team Members, Risk & Control Officers, Infrastructure Leads, vendors, SSP Leads and CCO Tech colleagues, as well as Group functions such as Cybersecurity
Delegating requests for information and completion of regular reviews to POD team members, consolidating information and responding to the requester
Regularly reviewing inventory tools to maintain service and application information
requirements-expected :
A total of 5 years of active experience in service lifecycle management (as Service Owner or Incident Manager and Service Owner)
Very good knowledge of ITIL methodologies, mostly in the area of SLM, Service Continuity, Information Security Management, Change, Incident & Problem management
Ability to build and maintain strong relationships with stakeholders and colleagues from other teams
Can-Do attitude where no task is too small or big
Team player and adaptable to change
Good knowledge of IT technologies, their components, and their operational environments
Familiarity with Windows, Linux, or a Database such as Oracle
Strong communication skills in English required
Residing in Poland required
offered :
Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
Comfortable workplace – class A offices or remote work
Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
Investment in your growth – meetups, webinars, training platform and technology blog – you choose
Fantastic atmosphere created by all Sii Power People
