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EMEA IT Service Owner
  • Kraków
EMEA IT Service Owner
Kraków, Kraków, Lesser Poland Voivodeship, Polska
Sii Sp. z o.o.
7. 9. 2025
Informacje o stanowisku

technologies-expected :


  • Incident Management
  • Service management
  • ITIL
  • Sales Management

technologies-optional :


  • AWS

about-project :


  • Are you ready to take ownership of critical IT services and ensure their seamless delivery? We’re looking for a proactive and detail-oriented professional to join our team as an IT Service Owner. In this role, you’ll be the single point of contact for key services, driving stability, compliance, and continuous improvement across the entire service lifecycle. If you thrive on collaboration, governance, and making a real impact on service performance, this is the opportunity for you.

responsibilities :


  • Being accountable for maintaining effective control of the end-to-end application and service (including Dev, UAT, Production and Contingency)
  • Ensuring successful operation and continuous improvement of services
  • Adhering to governance processes and ensuring compliance with all FIM requirements, IT controls and processes
  • Proactively planning service requirements (e.g. evergreening, capacity upgrades) and regularly communicating the benefits and performance of the services to the business
  • Acting as a contact or escalation point when tasks for assigned services are requested by stakeholders and other functions
  • Collaborating with key stakeholders within the function such as other Service Owners, POD Team Members, Risk & Control Officers, Infrastructure Leads, vendors, SSP Leads and CCO Tech colleagues, as well as group functions such as Cyber Security
  • Delegating requests for information and completion of regular reviews to POD team members, consolidating information and responding to the requester
  • Regularly reviewing inventory tools to maintain service and application information

requirements-expected :


  • At least 5 years of experience working in either IT Service Management, Infrastructure/Software Support or Project Management area
  • Very good knowledge of ITIL methodologies mostly in the area of SLM, Service Continuity, Information Security Management, Change, Incident & Problem Management
  • Ability to build and maintain strong relationship with stakeholders and colleagues from other teams
  • Can-do attitude where no task is too small or big
  • Capability to work effectively in a team and adapt to change
  • Good knowledge of IT technologies, their components and their operational environments
  • Familiarity of Windows, Linux or database such as Oracle
  • Strong communication skills in English is a must
  • Residing in Poland required

offered :


  • Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
  • Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
  • We share the profit with Workers - over PLN 60M has already been allocated for this aim since 2022
  • Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
  • Comfortable workplace – class A offices or remote work
  • Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
  • PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
  • Investment in your growth – meetups, webinars, training platform and technology blog – you choose
  • Fantastic atmosphere created by all Sii Power People

  • Praca Kraków
  • Administrator IT Kraków
  • Specjalista ds. bezpieczeństwa IT Kraków
  • Kraków - Oferty pracy w okolicznych lokalizacjach


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