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EMEA Head of Client Onboarding Engagement Team
  • Kraków
EMEA Head of Client Onboarding Engagement Team
Kraków, Kraków, Lesser Poland Voivodeship, Polska
UBS
13. 11. 2025
Informacje o stanowisku

Overview

UBS is hiring for the EMEA Head of Client Onboarding Engagement Team. Location: Krakow or London. You will manage a regional team of 50+ professionals whose main role is to build relationships with clients and ensure onboarding across AML and regulatory requirements. This role leads a new, combined team across Transition, KYC, Regulatory and Documentation to integrate into one high-performing unit focused on client experience, first-time-right execution and scalable processes.

Responsibilities

  • You like to lead and build best-in-class teams
  • You have deep understanding of the IB, their products & services, have commercial mindset and know the market standards
  • You like to work with clients and make sure their goals are executed
  • You like building and cultivating relationships within and outside the firm
  • You like to work across the organization and execute as per business expectations
  • You like technology and see how new solutions can scale our business
  • You’ll be managing the regional Client Onboarding Engagement Team to understand client asks, act as single point of contact, build relationships with clients to smoothly execute onboarding; gather required documentation; collaborate with Client Onboarding Business Management, Onboarding Fulfillment, and Approval teams; serve as primary face-off to clients and business for onboarding requirements against deadlines
  • Your team will be part of the wider IB Onboarding organization focusing on bringing together a unique skillset to drive capabilities for our clients

Qualifications

  • Experienced leader with 10+ years in the onboarding space, managing large teams
  • Deep understanding of the financial market, clients, their types and vendors used in the market
  • Proven track record of working with clients and optimizing processes based on client feedback while ensuring compliance
  • Proven track record of delivering scale for operational teams
  • Deep understanding of AML and regulatory requirements related to onboarding clients for your region
  • Strong understanding of technology and vendors used in the space to maximize straight-through processing
  • Strong presentation, analytical and communication skills
  • Solution-oriented mindset to increase throughput and reduce time to market

About UBS

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and breadth set us apart from our competitors. We have a presence in all major financial centers in more than 50 countries.

Join us

At UBS, we know that its our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves. We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. Report misconduct: If you are made aware of any of our employees or individuals acting on behalf of UBS engaging in acts of misconduct under the Poland Whistleblowing Act, you may report your concerns through Poland-Whistleblowing@ubs.com

Your Career Comeback

We are open to applications from career returners. Find out more about our program on ubs.com/careercomeback.

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