Overview

Our company is currently undergoing a significant transformation across the EMEA region. We operate six regional data centers that support our test environments. Historically, each region managed its own processes and infrastructure independently. We are moving toward a unified, global operating model to strengthen our internal knowledge base and improve collaboration between regional and global teams. By consolidating expertise and standardizing practices, we aim to increase efficiency and reduce duplication of effort, providing more consistent and scalable support worldwide. This transformation also focuses on improving collaboration with our internal business partners and responding more effectively to their needs.

The Team You Will Join

The Digital Workspace team, responsible for the desktop experience for users across the region, is part of an infrastructure team focused on transforming and supporting the technology platforms providing critical services to our businesses in around 20 countries across EMEA.

The Opportunity

In this critical role as an EMEA Digital Workspace Engineer, you will be responsible for ensuring the health and performance of all end-user devices across EMEA, as well as the effective delivery of services and applications to the same. The ideal candidate has strong technical expertise in modern endpoint management tools and a passion for delivering an exceptional technology experience for our colleagues.

You will be part of an extended global team and will collaborate with global functions on a daily basis. As an extended team with responsibility for Desktop Experience, Desktop Services, Desktop Application Services and PC Lifecycle you will coordinate and collaborate with these teams to ensure effective delivery of services to our region.

Key Responsibilities

• Utilise advanced tools like Nexthink, and Microsoft Intune to monitor, maintain, and report on the performance and compliance of thousands of end-user devices.
• Develop and produce effective regular reporting, help define and monitor KPIs and performance trends.
• Collaborate closely with global teams to manage endpoint builds, laptop currency and refresh cycles, and the seamless implementation of new user-facing tools and features.
• Champion the adoption and optimisation of new technologies, including AI tools like Microsoft Copilot for the desktop, to enhance user productivity.
• Perform in-depth issue identification and trend analysis on endpoint performance data to proactively identify problems and drive optimisation efforts.
• Serve as a key technical contact point for desktop technology services within the EMEA region.

What You Need To Succeed (Required Qualifications)

• 2+ years of experience in a similar digital workspace, desktop engineering, or endpoint management role.
• Proven experience working and collaborating effectively within an extended technical team.
• Good level of proficiency with modern endpoint management and monitoring tools, specifically Nexthink, Intune and Ivanti.
• Good awareness of Microsoft endpoint management solutions generally (SCCM, Autopilot etc).
• Excellent analytical, problem-solving, and communication skills, with the ability to collaborate effectively with global teams.
• Fluent and effective at communicating in English.
• Bachelor’s degree in information technology, computer science, or equivalent practical experience.

What Can Give You An Edge (Additional Skills)

• Experience working within a large, global financial services or insurance company.
• Hands-on experience with the creation of Power-BI dashboards to display key historical and future indicator information related to packaging, OS, app deployment and currency saturation.
• Relevant industry certifications (e.g., Microsoft 365 Certified: Endpoint Administrator Associate, ITIL Foundation, Nexthink or other relevant certifications).
• Experience scripting with PowerShell for automation and reporting.

Benefits We Offer

Our benefits address holistic wellbeing with programs for physical and mental health, financial wellness, and support for families. We offer comprehensive healthcare paid for by the company and access to a private medical subscription, as well as a MultiSport card that gives you access to a wide range of sports facilities. You’ll also enjoy a hybrid way of work with flexible hours, financial subsidies, an annual performance bonus, and a vacation bonus. In addition to your standard paid time off, you also get one “special day” off to use when you choose.

About MetLife

MetLife Poland, based in Warsaw, is a Center of Excellence (CoE) providing services focused mainly on Finance, Actuarial, Procurement and IT. Our CoE supports EMEA markets including Italy, Spain, Portugal, France, Hungary, Romania, UK & Ireland, Czech Republic, Slovakia, Bulgaria, Ukraine, Cyprus, Turkey, Gulf , Egypt, Lebanon, and Jordan, and services global teams in the United States.

Recognized on Fortune magazines list of the World’s Most Admired Companies and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Insurance

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