Join to apply for the EMEA - Customer Success Manager role at Siemens Digital Industries Software

Siemens Digital Industries Software (DISW) is a leading provider of solutions for the design, simulation, and manufacture of products across many industries – from Formula 1 cars and skyscrapers to ships and space exploration vehicles.

About the Role

We are looking for a Customer Success Manager to work with our Enterprise SaaS customers to drive business value using our cloud platforms. You will engage with customers to help them quickly realise the value of our solutions. This role is based in Poland or the Czech Republic and requires occasional regional travel.

Key Areas of Responsibility

• Drive customer satisfaction – deeply understand each customer’s objectives and act as a trusted advisor. Deliver above-benchmark satisfaction at key adoption milestones and through annual health checks.
• Ensure verified value outcomes – make sure customers adopt our products and realise measurable business value; challenge customers to stay focused on outcomes and avoid unnecessary complexity.
• Accelerate time‑to‑value – collaborate with sales before contract signature to shape a customer success plan, drive product adoption and monitor usage across your portfolio.
• Secure expansion and renewal – identify upsell and cross‑sell opportunities and work closely with sales to ensure successful renewals.
• Champion profitable outcomes – promote simplicity in customer engagements, help sales achieve scale, and leverage repeatable processes and best practices.
• Lead cross‑functional collaboration – act as a customer advocate across Siemens, ensure feedback loops to improve products, services and processes, and intervene to prevent or resolve escalations.

Qualifications

• Proven experience in Customer Success Management with strong track record of managing strategic executive-level relationships in large enterprise organisations.
• Excellent verbal and written English; knowledge of additional European languages is highly desirable.
• Experience managing international, large, enterprise accounts – ideally in the industrial software sector (aerospace, defence, automotive, industrial manufacturing, digital manufacturing).
• Understanding of technology and ability to explain how it drives business value (previous SaaS experience preferred).
• Ability to analyse complex situations, develop associated action plans and lead teams to achieve key objectives.
• Creative, resourceful, detail‑oriented and highly organised.
• Exceptional executive‑level communication, presentation and interpersonal skills.
• Self‑starter who thrives under ambiguity in a fast‑paced, deadline‑oriented environment.
• Passion for driving business value to customers through software development and new technology.

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status or disability status.

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension and private healthcare.

Siemens – Making Real What Matters. If you want to make a difference, make it with us.