Develop and implement operational strategies to optimize efficiency, minimize errors, and streamline processes
Manage Hardware and Software Operational issues
Ensure eCommerce Application and Server security. Manage and address security vulnerability remediation
Address Business Team operational problems and complex issues. Lead communication with Business Team on SLA
Collaborate closely with the eCommerce Development and Data team as well as marketing, and IT Operations teams, to ensure seamless integration and operation of the eCommerce platform across interdependent technologies
Setup and operations of eCommerce monitoring platform
Ensure good functional coverage
Dynamic Monitoring of eCommerce sites
Setup and manage operations of Pikett Quality system
Proactively detect issues (captured by monitoring systems), analyze and manage resolution
Collect and analyze data related to eCommerce operations, quality metrics, and customer feedback to identify trends, patterns, and areas for improvement
Operations Support Team management
Lead and mentor eCommerce operations support team members, fostering a positive and collaborative work environment
Coordinate 2nd and 3rd level support on eCommerce Platform
requirements-expected :
Bachelors degree
Familiarity with SAP Commerce Cloud (Hybris)
Good Java programming skills (understanding code for troubleshooting)
Good knowledge of the spring framework
Good analytical and problem solving skills
Comfortable with reading logs, and logging tools like Kibana/LogStash/ElasticSearch
Hands on experience in managing servers in the windows environment, and addressing security and vulnerability issues, and performing upgrades
Comfortable with command line and shell scripting skills (batch, powershell, sh/bash …)
The ability to thoroughly write test scripts and spot errors in complex systems
Ability to mediate and resolve disputes in a fair and effective manner
Capability to manage and prioritize multiple tasks and projects, ensuring that resources are utilized effectively
Very good English skills
offered :
We can offer you a new challenge, with interesting tasks and much more – including an open corporate culture, support for further training and development, opportunities to take on responsibility, attractive employment conditions, and flexible working time models in various roles.
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
fruits
corporate products and services at discounted prices
integration events
coffee / tea
drinks
parking space for employees
leisure zone
extra social benefits
sharing the costs of tickets to the movies, theater
