Informacje o stanowisku

Company Description

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

Were on a mission to create joy for pets and their parents, driven by our core values of Care , Courage , Openness , and Simplicity . At the heart of everything we do, they inspire us to grow, raise the bar for our customers and fuel a pet-first business.

Job Description

We are looking for a motivated and detail-oriented professional to join our Shop Operations team as an E-Commerce Content Quality Assurance & Knowledge Manager for our European markets. In this dynamic hybrid role, you will ensure high-quality standards across shop operations processes—such as product activation, promotions, campaigns, and website management—while driving process optimization and promoting a culture of knowledge sharing. You will lead quality assurance efforts, streamline workflows, and enhance operational efficiency across multiple markets.

Responsibilities

Quality Assurance & Knowledge Management

1. Develop and implement QA standards to ensure the accuracy and efficiency of shop operations, including product activation, promotions, campaigns, and website content updates.
2. Conduct quality checks on shop processes to ensure compliance and identify improvement opportunities.
3. Maintain and enhance a centralized knowledge repository, including training materials, SOPs, and best practices.
4. Lead process optimization initiatives to improve productivity and streamline workflows.
5. Collaborate with cross-functional teams to address quality issues and provide actionable insights.

Qualifications

1. Bachelor’s degree in Business Administration, Marketing, or a related field.
2. Fluency in English and another European language.
3. 2–3 years of experience in e-commerce content management, preferably in a fast-paced environment and/or leadership role.
4. Solid understanding of marketing concepts, e-commerce platforms, and shop operations processes.
5. Proficiency with QA tools and knowledge management systems (e.g., Jira, Confluence, SharePoint).

Skills And Competencies

1. Strong problem-solving, organizational, and analytical skills with keen attention to detail.
2. Excellent communication and interpersonal skills to work effectively with diverse stakeholders.
3. Experience in international and multilingual team environments.
4. Customer-focused mindset, balancing quality standards with operational efficiency.
5. Adaptability to evolving priorities, technologies, and processes in a dynamic setting.
6. Certification in Quality Management or equivalent experience is highly desirable.
7. Proficiency in data analysis and reporting tools (e.g., Excel, PowerBI, Tableau) is a plus.

Additional Information

With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely.

Our benefits:

• 20% discount in our zooplus shop
• Internal and external training
• Team events
• Two extra vacation days and days off on 24th and 31st of December
• Private medical care and life insurance
• Multicafeteria system including Multisport card

Want to know more? Learn more about zooplus here, and check out our LinkedIn, Instagram, TikTok and YouTube to get a glimpse into the zooplus culture.

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

Kraków - Oferty pracy w okolicznych lokalizacjach