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Responsibilities : Level 2 Support: Provide 2nd line support for resolving technical issues and ensuring the stability of the Dynamics 365 system. Configuration Management: Customize and manage system settings to align with business needs and objectives. Access and Security: Manage user roles and permissions to maintain a secure and efficient system environment. User Engagement: Act as a liaison with key users, gathering feedback and identifying areas for improvement in the system. Satisfaction Monitoring: Regularly review user experiences and implement enhancements to improve usability. Training and Documentation: Develop clear user guides and deliver training sessions to ensure effective use of new features and functionalities. Cross-Functional Collaboration: Partner with developers, system integrators, and business stakeholders to deliver system enhancements and new features. requirements-expected : Microsoft Dynamics 365 Knowledge: Prior experience in configuring and managing the tool. Language Proficiency: Fluent in written and spoken business English. Business Understanding: Strong grasp of operational processes and the ability to align technical solutions with strategic goals. Customer Orientation: Commitment to understanding user needs and improving their experience with Dynamics 365. Communication Skills: Demonstrates clarity and effectiveness in communication, with the ability to influence stakeholders and advocate for system enhancements. Team Collaboration: Skilled at building relationships and working effectively across teams and functions. Adaptability to Change: Experience managing change in dynamic environments, particularly with technology implementations. Result-Driven: Proven ability to meet objectives, especially in technology-driven projects. Organizational Skills: Efficient at prioritizing tasks and managing multiple projects in a fast-paced setting. Problem-Solving: Utilizes analytical and creative approaches to address technical and business challenges effectively. benefits : sharing the costs of sports activities private medical care sharing the costs of foreign language classes remote work opportunities holiday funds christmas gifts