Director, Product Strategy & Innovation

The Product Strategy & Innovation group, seated within CP&I (Clin Ops Platforms & Innovation) and part of the GCO (Global Clinical Operations) organization, is designed to be a small and responsive innovation group with a clear remit to define and lead a program of work that re‑defines the way we operationalize clinical research in GSK. The group is able to build, buy or collaborate on novel solutions that can then be taken through the Test and Start process to enable a solution that can be scaled to realize significant value, efficiency and acceleration across the portfolio.

CP&I’s mission is to build capability and deliver data‑driven approaches to decision making across the organization. Achieving this vision requires us to adapt to new ways of working and rebalance skills across GCO. The DCP&I team itself is a model for our vision, consisting of colleagues with a variety of different skills and backgrounds, working together to apply novel analytical approaches and digital operational enablers to design high‑performing clinical trials and enable management monitoring throughout execution and close activities.

Job Purpose

This role requires deep understanding of both the clinical trial landscape as well as product development methodologies and systems‑thinking, with a unique mix of domain knowledge, process expertise, problem framing skills, product management discipline, and technology acumen to ensure successful delivery.

Key Responsibilities

• Identify opportunities for innovation to drive acceleration of GCO activities.
• As the business product owner, work with cross‑functional teams including tech, domain experts, SMEs, data engineers, and business SMEs to deliver innovation solutions in line with the GCO vision and strategy of next‑generation data acquisition and future‑state clinical trials.
• Collaborate in discovery and brainstorming activities to identify transformational simplification of the GCO technology ecosystem – such as simplifying the number of systems, defining new site and patient workflows and experiences.
• Based on product development experience and an understanding of delivering clinical trials, identify areas of optimisation and efficiency.
• Responsible for budget within the product development process and ensuring ROI commitments are met.
• Accountable for ensuring adoption of new processes and products rolled out to the organisation.
• Accountable for identifying and maximising the opportunities that are worked on and developed.
• Work on either one or two major products.
• Be hands‑on with teams to explore, test, iterate, and validate potential solutions for stakeholders and customers.

Stakeholder Management

• Identify and collaborate with key stakeholders across cross‑functional teams.
• Maintain regular interactions with functional heads and department leads to identify and deliver innovation and value through product development and implementation.
• Engage senior stakeholders to ensure tooling adoption and that the tooling solves business problems.

Basic Qualifications

• Bachelor’s degree in Technology, Life Science, or equivalent work experience in similar positions.
• Experience leveraging data analytics, business intelligence, or machine learning to improve enterprise planning, operational efficiency, and strategic decision‑making.
• Proven track record of helping to launch successful products to market – ideally in consumer‑facing environments, with demonstrated success in scaling deployments to thousands of users. Minimum requirement includes enterprise‑grade product launches with measurable adoption and impact.
• Demonstrated experience with software products, predictive modeling, and applied ML/AI algorithms to solve complex business challenges.
• Proven experience in leading and developing high‑performing teams to drive business transformation, with a focus on coaching, mentoring, and fostering a culture of innovation and continuous improvement.
• Expertise in two or more of the following: business process reengineering, business transformation, process optimisation, product management, engineering, product design, or related field.
• Experience in prototyping and solution exploration using platforms such as VS Code, Copilot, Lovable, or similar tools to facilitate collaboration with engineering teams and accelerate development cycles.

Preferred Qualifications

• Demonstrated knowledge and application of systems‑thinking principles to holistically analyse and optimise interconnected processes across large‑scale organisations.
• Outstanding written and verbal communication skills, with the ability to articulate complex technical concepts and strategies to diverse audiences, including technical teams, business stakeholders, and executive leadership.
• Broad knowledge of the pharma industry processes, particularly within R&D, clinical development, or drug discovery, and familiarity with the regulatory, scientific, and operational challenges unique to the sector.
• Proven ability to lead and navigate cross‑functional teams through complex, multi‑phase projects—from early ideation and conceptual design to full‑scale delivery and implementation.
• Demonstrated ability to build consensus and influence directly and indirectly across matrixed organisations, translating complex problem statements into actionable solutions with measurable business value.
• Demonstrated ability to engage, influence, and collaborate effectively with senior stakeholders to align priorities, drive business impact, and deliver measurable outcomes.
• Someone who excels at impactful stakeholder engagement with a demonstrated ability to align business need and expectations across senior and executive teams, chart the course and translate those needs and expectations into tangible outcomes.

Equal Opportunity Employer Statement

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.