Informacje o stanowisku

We are hiring a Director of R&D Operations to build and lead a team focused on operational excellence across Engineering, Product, and Design (EPD ). This role is foundational in shaping how our organization scales, bringing strategic alignment, collaboration, and operational efficiency to our 40+ cross-functional teams. Reporting to the VP of Engineering, youll be the connective tissue across EPD—developing systems, rituals, and culture that foster innovation while enabling teams to deliver impactful, customer-centric solutions.

At PandaDoc, we believe in creating world-class products and world-class ways of working . As Director of R&D Ops, you’ll help us scale with intention—bringing clarity, efficiency, and autonomy to the teams that build our software. You’ll shape not just how we operate, but how we grow.

In this role, you will:

1. Establish and oversee the EPD Ops function: Develop a unified strategy for Engineering, Product, and Design Operations at scale, supporting 40+ teams.
2. Drive alignment at scale: Ensure EPD operations align with the organization’s strategic goals, even as teams grow and evolve.
3. Lead cross-functional initiatives: Oversee large, cross-functional programs spanning multiple teams, ensuring efficiency and seamless delivery.

Operational Excellence

1. Streamline workflows: Create and refine processes supporting a high-performing, interconnected organization of 40+ teams, including partnerships with Sales and Support.
2. Foster shared accountability: Design frameworks promoting ownership and collaboration across Product, Design, and Engineering teams at scale.
3. Measure success: Define KPIs to track EPD operations effectiveness, focusing on outcomes like time to market and team satisfaction.

Systems, Tooling & Data

1. Evaluate and implement tools: Identify, evaluate, and implement tools that enhance EPD planning, efficiency, collaboration, and reporting at scale.
2. Drive continuous improvement: Lead development of scalable processes and systems to optimize EPD delivery and collaboration.
3. Knowledge management: Maintain a centralized knowledge hub of operational best practices, onboarding resources, and documentation.

About you:

• 10+ years of experience in product/EPD operational roles in fast-paced environments, with 4+ years leading and scaling high-performing teams.
• Proven success managing complex cross-functional programs with structured execution and stakeholder alignment.
• Ability to own initiatives end-to-end while empowering teams to drive outcomes collaboratively.
• Track record of successful change management—bringing durable process and tooling improvements to scaling teams.
• Deep empathy for internal users (PMs, designers, engineers) and a customer-first mindset.
• Systems thinker with a knack for solving ambiguous challenges and building alignment across functions.
• Experience implementing and evolving operating models at scale.
• Excellent communication and storytelling skills—confident presenting to executive stakeholders and mentoring team members.

Company Overview:

PandaDoc empowers more than 60,000 growing organizations to thrive by streamlining document workflows. PandaDoc provides an all-in-one document workflow automation platform that helps teams create, manage, and sign digital documents including proposals, quotes, and contracts. For more information, please visit .

Company Culture:

We’re known for our work-life balance, kind co-workers, and creative virtual team-bonding events. Despite our global distribution, we stay connected through technology, ensuring everyone feels like part of the team.

We value happiness and retention by upholding integrity & transparency and by selling a product that positively impacts our customers. Learn more on our LinkedIn .

• An honest, open culture emphasizing feedback and professional growth;
• Remote work opportunities—our team is distributed worldwide, with offices in Lisbon, Warsaw, and Kyiv, which you are welcome to visit and meet colleagues in person.

Warszawa - Oferty pracy w okolicznych lokalizacjach