Director Consulting Services

Infor

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This is an exciting time to join Infor with substantial opportunity for growth in Eastern Europe. This role offers the opportunity to run and grow an Eastern Europe consulting practice, accelerating the value experienced by clients in the Distribution, Equipment, and Rental sectors.

Key responsibilities include developing and executing a partner strategy, proactively managing change, developing the consulting team’s capability and capacity, managing the practice for a portfolio of projects in these sectors, forging strong relations with customers based on trust, and working with clients and Sales to grow the business.

A Day in The Life

• Manage a portfolio of software implementation and upgrade projects on schedule, within budget, and with high customer satisfaction.
• Develop and maintain strong relationships with senior business and IT personnel of customers to balance value delivery, user adoption, project scope, and the technical capabilities of our solutions.
• In conjunction with Sales and Account Management, sell high quality services projects by estimating, scoping, pricing and phasing projects and writing statements of work.
• Participate in and deliver steering committee and other executive updates and communications, and support project management deliverables.
• Participate in evolving our solution delivery process.
• Hire, retain, motivate and coach a team of project managers in order to expand a high performing team.
• Refine and monitor the Professional Services KPIs including Utilization, Services Revenue, Services Sales, and profit margin metrics to assess the success of the PS project teams as well as individuals.

Required Skills

• Proven Professional Services experience implementing enterprise software for customers.
• Proven ability to manage professional services organizations in the enterprise software industry with a collaborative approach and strong team building skills.
• Results oriented, resilient business leader with solid understanding of account management, leading complex projects and closing issues.
• Strong communication skills, both verbal and written.
• Strong decision making, judgment and analytical skills.
• Excellent stakeholder management, able to navigate relationship management and achieve a win:win.
• Demonstrates ability to effectively collaborate with cross-functional virtual teams.
• Has experience selling, developing and negotiating statements of work for professional services.
• Ability to travel up to 50% within region.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems—it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. You’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.