Digital Success Advisor with Spanish

Miejsce pracy: Wrocław

Your responsibilities

Guide customers through their journey using digital and low-touch engagement strategies to drive product adoption and satisfaction
Support initiatives to enhance Gross and Net Retention, working with customers to ensure long-term success and expansion
Proactively monitor customer health indicators and implement targeted interventions to reduce churn
Assist in managing the renewal process, ensuring timely contract renewals, and identifying upsell/cross-sell opportunities
Use customer success platforms to analyze engagement, usage trends, and sentiment, helping drive data-driven customer strategies
Deliver value through automated customer success motions, including email campaigns, knowledge base updates, in-app messaging, and webinars
Work cross-functionally with Sales, Marketing, and Product teams to share customer insights and improve overall client experience

At least 2 years of experience in Customer Success, Account Management, or a similar customer-facing role, preferably in a low-touch/digital engagement model
Strong understanding of customer lifecycle management, renewals, and retention strategies
Experience with digital customer success tools, CRM platforms, and automation workflows (e.g., Salesforce)
Excellent communication skills, with the ability to build relationships through scalable and digital engagement
Analytical mindset, with experience using customer data and health scores to drive engagement strategies
Passion for delivering a best-in-class customer experience through technology and automation
Excellent spoken and written English and Spanish skills, ensuring clear and professional communication with both internal teams and external clients
Open for hybrid work model with 2-3 days per week on-site in Wrocław
Readiness to work in CST time two days a week
Residing in Poland required

Experience in a SaaS or tech-driven customer success environment
Familiarity with AI-driven customer success tools and in-app engagement platforms
Strong organizational and time-management skills in a high-volume customer environment