Digital Product Manager

Ref. 14218

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Your career opportunity

This role is part of a team of digital product management experts who are assigned to Global Digital Platforms team to support the development of market leading digital journeys and experiences, and directly contributes to the effective and efficient delivery of change globally for WPB. 

This role holder leads and is accountable for the designing, building and running digital customer experience journeys covering all products, customer types and channels across HSBCs global WPB business. This involves being part of cross functional teams (composed of analysts, developers, designers, and scrum teams) across different locations operating in a lean agile product development environment.  

This role will support key Digital Platforms initiatives such as Project North Star which will develop the HSBC Mobile App of the future with an ambition to deliver #1 Banking App in the world. There are five clear goals to 1) Drive Deeper, more relevant customer engagement; 2) Grow Bank Revenue; 3) Standardise global mobile experience; 4) Build Modern technology and data architecture; 5) Maximise the power of data/insight and personalisation.

What you’ll do

• Manage the full product lifecycle to ensure that, over time, the needs of customers continue to be met and that financial and other benefits are achieved. 
• Act as owner/champion for one or more products. Analyses market and/or user research, feedback, expert opinion, and usage data to understand needs and opportunities.
• Work closely with Technology & Transformation teams to ensure the Digital Product change agenda is delivered on time and in budget. Be hands-on and remove delivery blockers through appropriate action and escalation at junior and senior level.
• Analyse market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities to identify and achieve ways to differentiate and improve customer experience.
• Develop product variations to support propositions and determines product positioning and variants for different customer and user segments.
• Prioritise product requirements and owns the product backlog, coordinating pilots, product launches, communication, and training. 
• Establish the requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source in line with change management policy.
• Keep up with trends and emerging business models, reimagining how to generate value to the business and to customers as well as contribute to achievement of objectives and key results across the Digital Product and use data to inform prioritisation and decision making. Maintain a focus on ROI to ensure priorities align to areas of greatest impact through OKRs.

What you need to have to succeed in this role

• Previous experience of Digital Product Management. 
• Data driven analytical approach to problem solving, looking to understand the underlying causes, so that we can build a global solution rather than a series of point solutions.
• Experience in a global or regional roles, with proven experience in working in a cross functional matrix environment with market and global teams.
• Experience with the range of product development and deployment activities including identifying opportunities and developing business cases, defining product requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management.
• SAFe experience, operating on quarterly planning cycles where your responsibility is to ensure the teams fully understand the priority of the work that they need to pick up, and that it is defined sufficiently for them to estimate accurately and understand any dependencies.
• Experience of Design Thinking and leading run ahead work to explore new problems or potential ideas, bringing in Design, Analysis, Architecture and Engineering colleagues.
• Consumer financial services industry experience and strong understanding of Digital business, while experience with travel, lifestyle, and/or other consumer product development is a strong advantage.
• Proven ability to build strong relationships across stakeholder groups.

What we offer

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours 
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online assessment
• Telephone screen 
• Interview with the hiring manager

We are looking to hire as soon as possible so don’t wait and apply now!

Youll achieve more when you join HSBC.