Digital Marketing Support Consultant with English

41_R00245288

Obowiązki

• Provide excellent email and Video call support (that will be recorded for quality purposes) to advertisers, agencies, and sellers on Ads product suite with clear and timely communication, quality deliverables, and innovative solutions

• Build relationship with the client’s sales team to strengthen long-term cooperation

• Perform proactive and reactive analysis of campaign delivery to increase performance and drive revenue, identifying problem areas that might impact campaign pacing that might require follow-ups with partners

• Diagnose and troubleshoot technical issues that prevent customers from succeeding on our ad platforms

• Be an expert on digital ad ecosystems; use data to troubleshoot campaign delivery, reporting, ad performance, and respond to campaign optimization queries

• Audit campaign details such as clients campaign goals, budgets, flight dates and any other information necessary to correctly complete client reports

• Maintain established QA scores on responses and adhere to operational KPIs

Wymagania

• Minimum 1 year of experience working in Zendesk, Salesforce or similar CRM tools

• Comfortable leveraging multiple tools to debug and troubleshoot

• Excellent written, verbal, and presentation skills with strong interpersonal skills

• Strong attention to detail and organizational skills and track record of working towards established KPIs

• -Customer-centric approach with a strong sense of empathy for customer issues and needs

Oferujemy

• Bachelor s degree or relevant experience in Marketing, Advertising, STEM, or related field

• Minimum 1 year of experience in digital advertising, ad operations, technology, or a similar field

• C1 level of English proficiency

• Solid understanding of programmatic ad buying and auction marketplace dynamics

• Experience in ad trafficking, ad support and experience performing quality assurance checks and debugging issues with active campaigns

• Strong analytical and problem-solving skills, including the ability to proactively solve difficult challenges, find creative solutions, and change direction quickly based on observations across data sets leveraging Excel or Google Sheets

• Digital media industry knowledge and a desire to learn more about the industry

• Readiness to work in fast-paced environment with a dynamic scope that evolves with time

Źródło: Accenture/Praca