Digital Customer Service Team Lead with French/Dutch/German (m/f/x)

• Bachelors Degree or global equivalent in a related discipline.
• Fluent in English and at least one of the following languages: French, Dutch, or German.
• Minimum 1 year of professional experience in a (digital) customer service role with demonstrated leadership or supervisory responsibilities.
• Proficiency in computer applications, including MS Office suite, CRM systems, and data analysis tools, with the ability to leverage technology to optimize processes and performance.
• Proven leadership and coaching skills, with the ability to inspire and empower team members to achieve goals and deliver exceptional results.
• Strong verbal and written communication skills, including effective information conveyance, stakeholder influence, and rapport building with internal and external parties.
• Good presentation and public speaking abilities.
• Basic problem-solving skills focused on identifying root causes, developing effective solutions, and making informed decisions.
• Strong decision-making, multitasking, planning, organizational, and conflict resolution skills, including the ability to deliver difficult messages.
• Customer and business-oriented mindset with a commitment to delivering high-quality service and support.
• Good analytical skills and attention to detail, capable of analyzing data, extracting insights, and making data-driven decisions to improve operational efficiency.
• Excellent interpersonal skills, teamwork, and collaboration, fostering a positive, supportive, and inclusive team environment.
• Good understanding of industry practices and developing professional credibility.

At PPG Global Business Services in Wrocław, we provide high‑quality support to PPG teams and customers across Europe. We focus on continuous improvement, collaboration, and creating an excellent customer and employee experience.

As a Digital Customer Service Team Lead, you will be responsible for overseeing the daily operations of the Customer Service department to ensure smooth and efficient service delivery. You will support specialists in managing order processing, data accuracy, training, and providing exceptional customer support. In this role, you will work with moderate guidance on daily tasks and receive detailed instructions on new projects. You will analyze problems of limited to moderate complexity, apply standard procedures to find effective solutions, and exercise sound judgment within established guidelines. Building productive relationships both internally and externally will be a key part of your responsibilities, contributing to enhanced customer satisfaction and operational efficiency.