At PPG Global Business Services in Wrocław, we provide high‑quality support to PPG teams and customers across Europe. We focus on continuous improvement, collaboration, and creating an excellent customer and employee experience.

As a Digital Customer Service Specialist, you will play a key role in delivering high‑quality customer support across multiple digital channels. You will handle more complex Level 1–2 cases, act as a subject‑matter expert, and support the continuous development of the Customer Service team. This role combines advanced customer service, digital channel expertise, and coaching responsibilities to elevate our overall customer experience.

Work model: Hybrid (3 office days, chosen by you)

Location: Curie‑Skłodowskiej 12, Wrocław (Nobilis Business House)

What You Will Do

• Handle complex and escalated customer inquiries across digital channels (email, phone, chat, messaging platforms, social media).
• Deliver professional, accurate, and customer‑focused support to ensure a high‑quality service experience.
• Act as a subject‑matter expert for digital tools (CRM, ticketing systems, chat platforms).
• Support the optimization of digital service workflows and channels.
• Maintain and enhance knowledge bases, FAQs, and self‑service content.
• Coach and mentor junior team members, supporting their onboarding and development.
• Share best practices and contribute to quality monitoring initiatives.
• Identify recurring issues, propose process improvements, and provide customer insights.
• Collaborate with Customer Service Managers, Digital Teams, IT, and Product Teams on new tools and process implementations.
• Serve as a link between frontline operations and management, promoting PPG Way values.

Requirements

• Secondary education or higher.
• At least 2 years of relevant experience in customer service.
• Fluency in English and Dutch.
• Experience handling complex or escalated customer cases.
• Experience supporting or coaching others is a strong advantage.
• Customer‑centric and solution‑oriented mindset.
• Strong communication and problem‑solving skills.
• Proactive, organized, and detail‑oriented.
• Strong collaboration skills and a natural team player.
• Familiarity with MS Office (CRM/Ticketing tools would be a plus)

What we offer

• Work in a pet‑friendly office – bring your dog to the office!
• Multisport card
• Private medical care
• Lunch card
• Office parking options
• Annual bonus
• Spring, Winter & Holiday Allowance
• Discounts on our products
• Collaborative, supportive, and inclusive culture

ABOUT US

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

Every single day at PPG:

We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are “One PPG” to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

We do better today than yesterday – everyday.

We continuously learn. We develop our people to grow our businesses.

PPG Way: Click here to learn more about the PPG Way

PPG vision: http://corporate.ppg.com/Our-Company/PPG-Vision.aspx

We are One PPG: http://one.ppg.com/

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.