Informacje o stanowisku

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Client:

nVent

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

06801fcb13d5

Job Views:

56

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

In this role, as a Digital Customer Service Representative, youll provide expert support and guidance to our clients, ensuring exceptional service delivery. Your primary goal is to address inquiries promptly and accurately, resolving issues while adhering to company policies and enhancing customer satisfaction. Youll be the main point of contact, nurturing positive relationships and collaborating with various departments for consistency and effectiveness.

JOB RESPONSIBILITIES:

1. Proactive Communication: Accountable for informing customers about order updates, process updates, and relevant services. Ensure proper quoting and quotes follow up in the respecting area in CRM SalesForce.
2. Client Onboarding: Responsible for providing detailed information to new clients, assisting throughout the cooperation, and creating a loyal partnership.
3. Efficient Problem Resolution: Efficiently handle customer complaints, technical problems, and requests, aiming for swift resolution.
4. Documentation and Data Accuracy: Maintain accurate customer records in CRM/ERP systems. Order Processing & Follow Up in SAP System.
5. Quality Assurance: Monitor and maintain service quality to meet company standards.
6. Collaboration: Work collaboratively with teammates and support areas in a team environment like Sales, Operation & Logistics.
7. Feedback Collection: Gather and analyze customer feedback to improve products and services.
8. Information Dissemination: Keep customers informed about new services and assist in marketing efforts.
9. Maintaining Digital Customer Relations:

• Identify opportunities to improve digital interactions with customers.
• Implement digital communication strategies to enhance customer satisfaction and loyalty.
• Project management in the adaptation and implementation of existing and new digital communication channels.

YOU HAVE:

EDUCATION & EXPERIENCE:

1. University diploma or equivalent in a relevant field (e.g., Business Administration, Communication, or a related field).
2. 3-5 years of experience in industrial customer service or customer support is a must.
3. English: Excellent proficiency (both spoken and written) Level C1 required.
4. Experience in SAP; Sales Force is a plus.
5. Experience in digitalization of customer service processes is a plus.

KNOWLEDGE, SKILLS & ABILITIES:

1. Positivity and Energy: Friendly and approachable personality.
2. Effective Communication: Clear and concise communication in English.
3. Problem-Solving Skills: Analyze complex issues and find effective solutions.
4. Collaboration: Work well with colleagues from various departments.
5. Ability to work in a fast-paced environment and manage multiple tasks.
6. Full availability, i.e., no other permanent commitments.

WE OFFER:

1. Christmas and holiday contribution.
2. Lunch card.
3. Employee Assistance Program.
4. Employee Stock Purchase Plan.
5. Internal and external training.
6. Language courses funded at 100%.
7. Working from home and at the office (Hybrid model).

WE HAVE:

1. A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day.
2. Commitment to strengthen communities where our employees live and work.
3. Core values that shape our culture and drive us to deliver the best for our employees and our customers.
4. Benefits to support the lives of our employees.

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