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Digital Client Success Manager with French and German
  • Wrocław
Digital Client Success Manager with French and German
Wrocław, Wrocław, Lower Silesian Voivodeship, Polska
Sii Sp. z o.o.
15. 3. 2025
Informacje o stanowisku

Digital Client Success Manager with French and German

Miejsce pracy: Wrocław

Your responsibilities

  • Develop and manage a high-performing team focused on driving customer success through digital and automated initiatives
  • Own the strategy for Gross and Net Retention, ensuring client satisfaction and continued usage of products
  • Work closely with sales teams to identify upsell and cross-sell opportunities to expand customer relationships and maximize value
  • Proactively identify at-risk customers and implement strategies to reduce churn through digital solutions and effective customer engagement
  • Oversee the renewal process for clients, ensuring timely renewals and high renewal rates
  • Regularly assess customer health using digital tools and data to track engagement, usage, and satisfaction
  • Leverage technology and automation to enhance the customer journey, ensuring customers get maximum value from their products
  • Regularly track and report on performance metrics, including customer satisfaction, retention rates, upsell success, and health scores

Our requirements

  • Minimum 5 years of experience in a Customer Success or Account Management role, with at least 2 years in a leadership capacity
  • Strong experience with low-touch or digital client success strategies, including automated engagement, email campaigns, and customer health tools
  • Proven track record in driving retention, renewals, and customer growth
  • Very good communication skills, with the ability to build relationships across various levels of an organization
  • Strong analytical skills and experience using customer success platforms to track and manage KPIs
  • Ability to lead and inspire a diverse team to achieve high performance in a fast-paced environment
  • Excellent spoken and written German, English and French skills, ensuring clear and professional communication with both internal teams and external clients
  • Open for hybrid work model with 2–3 days per week on-site in Wrocław
  • Readiness to work in CST time two days a week
  • Residing in Poland required

Optional

  • Experience in SaaS or technology-driven customer success organizations
  • Familiarity with CRM, success management tools, and analytics platforms (e.g., Salesforce, Gainsight, Totango, etc.)
  • Strong understanding of customer lifecycle management, renewals, and retention strategies

What we offer

  • Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
  • Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
  • We share the profit with Workers - over PLN 60M has already been allocated for this aim since 2022
  • Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
  • Comfortable workplace – class A offices or remote work
  • Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
  • PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
  • Investment in your growth – meetups, webinars, training platform and technology blog – you choose
  • Fantastic atmosphere created by all Sii Power People

Recruitment stages

  • Send your CV
  • Talk to us about your expectations
  • Learn more about our projects and choose the best
  • Start your adventure with Sii!

Job Description

For our customer, an American SaaS company, we are seeking a results-driven and strategic Digital Client Success Manager to build and lead a team focused on Low Client Touch Client Success Initiatives. In this role, you will drive Gross Retention, Net Retention, Upsell, Cross Sell, Churn Management, Renewals, and overall Customer Health for a large portfolio of clients. You will work closely with cross-functional teams to optimize digital engagement strategies, ensuring customers achieve their desired outcomes and continue to grow with client services.

Sii Sp. z o.o.

Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 500 professionals and implement projects in a variety of industries for clients from many countries around the world.

The Great Place to Work title, won 10 times in a row, proves that at Sii we create a friendly work environment. In a survey, as many as 90% of our employees responded that Sii is a great place to work, and 95% of them think we have a great atmosphere here.

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