Digital Client Success Manager with French and German

Miejsce pracy: Wrocław

Your responsibilities

Develop and manage a high-performing team focused on driving customer success through digital and automated initiatives
Own the strategy for Gross and Net Retention, ensuring client satisfaction and continued usage of products
Work closely with sales teams to identify upsell and cross-sell opportunities to expand customer relationships and maximize value
Proactively identify at-risk customers and implement strategies to reduce churn through digital solutions and effective customer engagement
Oversee the renewal process for clients, ensuring timely renewals and high renewal rates
Regularly assess customer health using digital tools and data to track engagement, usage, and satisfaction
Leverage technology and automation to enhance the customer journey, ensuring customers get maximum value from their products
Regularly track and report on performance metrics, including customer satisfaction, retention rates, upsell success, and health scores

Our requirements

Minimum 5 years of experience in a Customer Success or Account Management role, with at least 2 years in a leadership capacity
Strong experience with low-touch or digital client success strategies, including automated engagement, email campaigns, and customer health tools
Proven track record in driving retention, renewals, and customer growth
Very good communication skills, with the ability to build relationships across various levels of an organization
Strong analytical skills and experience using customer success platforms to track and manage KPIs
Ability to lead and inspire a diverse team to achieve high performance in a fast-paced environment
Excellent spoken and written German, English and French skills, ensuring clear and professional communication with both internal teams and external clients
Open for hybrid work model with 2–3 days per week on-site in Wrocław
Readiness to work in CST time two days a week
Residing in Poland required

Optional

Experience in SaaS or technology-driven customer success organizations
Familiarity with CRM, success management tools, and analytics platforms (e.g., Salesforce, Gainsight, Totango, etc.)
Strong understanding of customer lifecycle management, renewals, and retention strategies

What we offer

Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
We share the profit with Workers - over PLN 60M has already been allocated for this aim since 2022
Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
Comfortable workplace – class A offices or remote work
Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
Investment in your growth – meetups, webinars, training platform and technology blog – you choose
Fantastic atmosphere created by all Sii Power People

Recruitment stages

Send your CV
Talk to us about your expectations
Learn more about our projects and choose the best
Start your adventure with Sii!

Job Description

For our customer, an American SaaS company, we are seeking a results-driven and strategic Digital Client Success Manager to build and lead a team focused on Low Client Touch Client Success Initiatives. In this role, you will drive Gross Retention, Net Retention, Upsell, Cross Sell, Churn Management, Renewals, and overall Customer Health for a large portfolio of clients. You will work closely with cross-functional teams to optimize digital engagement strategies, ensuring customers achieve their desired outcomes and continue to grow with client services.

Sii Sp. z o.o.

Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 500 professionals and implement projects in a variety of industries for clients from many countries around the world.

The Great Place to Work title, won 10 times in a row, proves that at Sii we create a friendly work environment. In a survey, as many as 90% of our employees responded that Sii is a great place to work, and 95% of them think we have a great atmosphere here.

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