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Digital Client Success Advisor with French
  • Wrocław
Digital Client Success Advisor with French
Wrocław, Wrocław, Lower Silesian Voivodeship, Polska
Sii Sp. z o.o.
22. 2. 2025
Informacje o stanowisku

Digital Client Success Advisor with French

Miejsce pracy: Wrocław

Your responsibilities

  • Guide customers through their journey using digital and low-touch engagement strategies to drive product adoption and satisfaction
  • Support initiatives to enhance Gross and Net Retention, working with customers to ensure long-term success and expansion
  • Proactively monitor customer health indicators and implement targeted interventions to reduce churn
  • Assist in managing the renewal process, ensuring timely contract renewals, and identifying upsell/cross-sell opportunities
  • Use customer success platforms to analyze engagement, usage trends, and sentiment, helping drive data-driven customer strategies
  • Deliver value through automated customer success motions, including email campaigns, knowledge base updates, in-app messaging, and webinars
  • Work cross-functionally with Sales, Marketing, and Product teams to share customer insights and improve overall client experience

Our requirements

  • At least 2 years of experience in Customer Success, Account Management, or a similar customer-facing role, preferably in a low-touch/digital engagement model
  • Strong understanding of customer lifecycle management, renewals, and retention strategies
  • Experience with digital customer success tools, CRM platforms, and automation workflows (e.g., Salesforce).
  • Excellent communication skills, with the ability to build relationships through scalable and digital engagement
  • Analytical mindset, with experience using customer data and health scores to drive engagement strategies
  • Passion for delivering a best-in-class customer experience through technology and automation
  • Excellent spoken and written English and French skills, ensuring clear and professional communication with both internal teams and external clients
  • Open for hybrid work model with 2-3 days per week on-site in Wrocław
  • Readiness to work in CST time two days a week
  • Residing in Poland required

Optional

  • Experience in a SaaS or tech-driven customer success environment
  • Familiarity with AI-driven customer success tools and in-app engagement platforms
  • Strong organizational and time-management skills in a high-volume customer environment

What we offer

  • Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
  • Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
  • We share the profit with Workers - over PLN 60M has already been allocated for this aim since 2022
  • Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
  • Comfortable workplace – class A offices or remote work
  • Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
  • PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
  • Investment in your growth – meetups, webinars, training platform and technology blog – you choose
  • Fantastic atmosphere created by all Sii Power People

Recruitment stages

  • Send your CV
  • Talk to us about your expectations
  • Learn more about our projects and choose the best
  • Start your adventure with Sii!

Job Description

For our customer, an American SaaS company, we are seeking a proactive and customer-focused Digital Client Success Advisor to support a digital-first engagement strategy for a large portfolio of clients. In this role, you will play a key part in driving customer retention, product adoption, renewals, and growth through automated and digital-led interactions. You will leverage data insights, customer success technology, and scalable engagement strategies to ensure customers achieve their desired outcomes and maximize value from our products.

Sii Sp. z o.o.

Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 500 professionals and implement projects in a variety of industries for clients from many countries around the world.

The Great Place to Work title, won 10 times in a row, proves that at Sii we create a friendly work environment. In a survey, as many as 90% of our employees responded that Sii is a great place to work, and 95% of them think we have a great atmosphere here.

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