Diagnose Specialist with German

Your responsibilities

• Ensure efficient remote diagnosis, timely qualification and resolution of complex hardware and system issues
• Update regularly technical knowledge according to business needs and participate in process, quality improvement and projects
• Handle ticket queue and group mailbox and perform and prioritize administrative requests according to contractual service guarantees
• Cooperate with other teams to provide additional instructions for repairs and qualify spare parts to solve all reported issues

Our requirements

• Fluent German
• Good, conversational knowledge of English
• Previous IT experience
• Deep knowledge of some more specific topics such as AD, accounts, etc.
• Ability to work independently and prioritize effectively
• Candidates with “craftsman” experience in the hardware or industrial field are also welcome

What we offer

• Great atmosphere and openness as well as mutual trust and understanding
• International working environment
• Extensive preparatory training for your role
• Room for development (internal recruitment, courses)
• E-learning platform access with prizes (extra days off, vouchers, IT gadgets)
• Language courses
• Private medical care
• Sport allowances (Multisport)
• Remote work
• Company events
• Parking for employees
• Charity initiatives
• Competitions and initiatives for employees
• And even more…