In today’s digital world, HSBC needs to continuously develop innovative ways of customer interaction with our products and services. We are building new technology and enhancing our existing systems and offerings, to allow us to maximise the benefits of the latest technological advancements and trends.
This role will be within the Third-Party Services team. Third Party Services is focused on identifying and working with some of the most interesting external vendors from around the world to provide cutting edge products to the wider bank and our more than 40 million global customers.
One of our most strategic products is a global digital identity validation & authentication service that provides any market with the ability to verify a person’s identity, via an API integration. We partner with a selection of third-party vendors to deliver real time identity and anti-impersonation checks as part of a digital journey.
Our product enables customer to capture their government issued identity document (including passport, driver’s license, national ID card) and verifies the document’s authenticity. This is then combined with fully digital anti-impersonation check.
responsibilities :
Forward plan and manage the Release Calendar.
Coordinate across product, engineering, delivery, and SRE teams to plan and execute release process on a regular 2-week cadence within an agile delivery environment.
Form virtual release teams from the wider engineering community to ensure the right skillset mix for the release and provide over-arching management support for the team on weekends/evenings as required.
Own release communications to both internal and external stakeholders pre, during, and post release
Drive continuous risk assessment of release activity to ensure safety and reliability of platform services throughout.
Feed our continuous improvement backlog by establishing a data driven methodology for measuring release risk, cadence, failure rates, and inefficiency thereby identifying improvement opportunities.
Perform release post-mortems and retrospectives to ensure successful release completion, learn from failure, and manage any post-release fixes.
Maintain and enhance the release process documentation repository.
requirements-expected :
Have 5+ years’ experience in Release Management with deep understanding of the software development lifecycle with excellent leadership, analytical and problem-solving skills.
Ability to coordinate across multiple teams to ensure release plans are completed safely, in time, and on schedule as well as exhibit strong verbal and written communication skills in driving appropriate and timely stakeholder management.
Release management experience with Mobile applications (both Android and iOS).
Understanding of common concepts and industry standards for code management and versioning.
Release management experience in a cloud services environment (AWS preferred) – nice to have.
Demonstrate a high level of motivation, be detailed oriented, quick to learn, and the ability to execute with high quality and minimal supervision as well as experience using service management, service monitoring, knowledge management, communication and workflow tools e.g. Jira Service Desk.
Experience working in a DevOps environment and sound knowledge of ITIL, Agile and DevOps including experience of Incident Management, Problem.
Management and Change/Release Management.
The ideal candidate will have a deep understanding of at least one of the areas of Service Management, (service recovery, incident and problem management, change and release management, service transition), combined with an understanding of DevOps.
offered :
Competitive salary
Annual performance-based bonus
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Corporate parties & events
CSR initiatives
Nursery discounts
Financial support with trainings and education
Social fund
Flexible working hours
Free parking
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
