Join Grid Dynamics as a key problem solver, where youll work with customers and partners to resolve complex issues in container orchestration (Docker, Kubernetes) and application deployments. Youll analyze customer trends, provide insights to engineering teams, and contribute to a knowledge base.

The successful candidate will be able to provide a wide range of services from “White glove” on-boarding to creating informational posts on the community support platform, and everything in between. Additionally, the candidate will actively participate in the development of the support tools and process, so we are looking for someone who has the maturity to understand what it takes to scale in services.

Essential functions

• Working cross functionally with customers and partners to address complex customer questions and drive incidents to resolution.
• Troubleshoot, isolate and resolve container orchestration/management issues, specifically Docker and Kubernetes.
• Troubleshoot, isolate and resolve complex application deployments issues.
• Analyze and categorize customer interactions trends to provide accurate and meaningful feedback to Engineering and SRE organizations.
• Build knowledge base articles.
• Participate in post mortem reviews, and drive ongoing improvement
• Obsessing over minute details to drive operational excellence in every aspect of their work
• You will be expected to make meaningful and significant contributions to company development of objectives and goals
• You will work on complex issues, analyzing situations or data that require in depth evaluation
• Your expertise and discretion will be required to think outside the box and resolve highly complex issues in creative and effective ways

Qualifications

• Several years of Experience in supporting highly scalable applications and web services
• Hands-on experience with open-source technologies such as Kubernetes, Docker, Spark, Kafka, etc.
• Comfortable working with a very technical customer base
• Comfortable providing a wide range of support, from simple issue resolution to end to end on-boarding
• Strong familiarity with modern server technologies and architectures
• Strong attention to detail
• Excellent analytical capabilities
• Passionate about Technical Support
• Strong Communication skills
• Strong experience with troubleshooting

We offer

• Opportunity to work on bleeding-edge projects
• Work with a highly motivated and dedicated team
• Competitive salary
• Flexible schedule
• Benefits package - medical insurance, sports
• Corporate social events
• Professional development opportunities
• Well-equipped office

About us

Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India.