Being accountable for delivering team contributions to the Scoutz roadmap according to agreed objectives
Set up and maintain delivery strategy and team organization to effectively deliver what was promised:
Ensure that your team handles support cases within the agreed SLA- while the team is responsible for day-to-day execution, you are ultimately accountable for meeting service expectations.
Identify and implement improvements to lift the support area to the next level
Based on incident data address learnings and findings which could raise quality and maturity in solutions and features
Address and fix impediments identified in the team
Through meetings and ongoing dialogues have a close and positive collaboration with banks in the community and with Scoutz delivery teams
Provide reporting which gives status and data driven insights of the support area to be used – among others - to identify actions which we can implement to raise maturity and quality in solutions and in the overall Scoutz setup
Ensure high employee satisfaction, performance management and professional development for team members
requirements-expected :
A higher educational background, preferably in Finance or IT, combined with several years of experience in a similar role.
Proven track record in leading multicultural teams, with strong leadership skills to guide the team in alignment with the company’s direction and values.
Solid professional experience in user support within a domain serving multiple organizational users.
Strong customer focus and service mindset, consistently striving to develop, improve, and maintain solutions and processes at an excellent standard.
Confident in representing the company when interacting with users and external stakeholders, such as bank representatives.
Open-minded and courageous in challenging the status quo, always seeking better ways of working.
A good understanding of the Software Development Lifecycle from a technical perspective, along with a natural interest in technology and data.
Excellent verbal and written communication skills, with the ability to engage effectively with stakeholders at all levels.
offered :
We offer a diverse range of benefits for our employees. Here are just a few of them.
Form of cooperation: contract of employment
Mental health support
Free lunch at the office
Professional development
Referral bonus up to PLN 10,000
PLN 600 on a benefit platform a month
Passion clubs and social events (Tennis, salsa dancing, board games, family picnics and more!)
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
