Support the business requirements gathering from the end-users or other IT teams and propose optimal technical solutions to fulfill users requests or fix problems in the assigned area
Manage technical design, development, unit testing, and production deployment. Ensure that the solution is aligned with the ServiceNow best practices and JTI architecture standards throughout the whole delivery lifecycle
Ensure consistency and standardization of the ServiceNow applications in the assigned area
Ensure that required system documentation is completed and delivered before Go-Live
Actively contribute to Knowledge Base creation
Oversee a small team of external developers and maximize the team’s performance
Provide timely technical support for issue resolution for both project and maintenance modes, including data maintenance and user access administration, coordinate activities with IT and business teams involved
Proactively analyze technology trends and JTI business demand to identify potential business opportunities and consult end-users on ServiceNow platform capabilities
Continuously review performance, in accordance with JTI KPI’s and SLA’s, and take necessary actions to improve as needed
Wymagania
University Degree, preferably in IT
Fluent in English
3 years of experience as a member of ServiceNow implementations, including business requirements gathering, development, testing, and cutovers
Expert knowledge of ServiceNow platform, administration, Workspace configuration
Knowledge of ServiceNow HRSD, SPM, and WSD modules is a very big plus
Solid experience with ServiceNow integrations
Good understanding of the key IT processes, knowledge of ITIL or similar framework, development experience in Agile projects
1+ year of Development Team Leader experience is a strong advantage.
Good knowledge of ServiceNow platform architecture will be a plus
Strong interpersonal communication skills, ability to deliver on time and follow-up promptly on any issues and/or risks identified
Oferujemy
Competitive pay and attractive annual bonus
Ongoing development opportunities in a multinational environment, a wide variety of projects, ambitious goals, and independence in achieving them. Promoting from within the culture
Freedom with responsibility (we trust your competencies, ability to manage your time, and your scope of work)
A lot of flexibility in terms of work arrangements (work from the office or from home)
Private medical care (various options to choose from) and life insurance
Employee pension and savings programs
JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave
Multisport card, foreign language classes
A wide variety of trainings, webinars, and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)
Modern office with traditions (Art Norblin Factory) in a convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs, and underground bicycle parking
Working in a diverse and inclusive organization of over 40 different nationalities
