Tracking and resolution of all Incidents and Service Requests related to the break fix. Respond to end-user requests for updates on ticket status and promptly follow up as needed
Work with local support team for end-user computer equipment moves. This includes disconnect, reconnect, collection and test of equipment (such as PC, monitor, phone, etc.)
Co-ordinate and supervise on-site visits by vendors for parts replacement (e.g. Dell, HP, Managed Print service providers)
Install/replace printers and Imaging devices
Provide support for end-user’s mobility devices and BYOD
General connectivity issues for WI-FI, wired LAN, VPN, that requires knowledge of site connectivity / infrastructure and site offerings
Perform hardware inventory management of assets in stockroom and update of equipment status in Remedy
Hands and eyes support (deploy, rack, stack, patch, cable) of infrastructure devices (servers, network devices)
Coordinate and manage replacement of faulty parts under OEM support
Participate and support SWAT team activities in response to Incident/problem resolution
Participate in Change Review Board (CRB) meetings to support change activities
requirements-expected :
Strong understanding of Client based Operating Systems
Strong understanding of end user hardware troubleshooting’s (desktop & Laptops)
Strong ticketing system experience
Proficient understanding of level 2 Desktop Support services
Strong knowledge of client-based applications
Proficient with MS Office products troubleshooting
Excellent communication skills (English & preferred local language)
Excellent customer engagement and customer service skills
Strong desire to help, share, and assist others
Excellent analytical skills
Excellent Work Ethic
Problem solving skills
Deep technical skills
offered :
Life insurance
Private medical care
MultiSport Card
Subsidy for glasses
Subsidy to language courses
Christmas and holiday bonuses
Clear career path in a growing multinational organization
