technologies-expected :

responsibilities :

This position is a desk side position that will require an individual to solve customer support issues by visiting the customers location and may involve supporting multiple facilities.
The team consists of Technicians that visit customers machines to solve support related problems or resolve issues remotely.
This team interfaces with the Service Desk and other support teams to achieve the deliverables supporting the ITSD contract.
Candidates will be required to have PC support knowledge and experience with common tools.

requirements-expected :

ITSMS Tool Set (Ticket Management Software)
Correctly track incidents and calls timely and accurately
Respond to computer related service and trouble calls
Ability to resolve Windows 10 and MAC OS Operating System Errors
Proficient in Microsoft Office 2013/2016/Office365 Suite
Proficient in collaboration Tools Teams/Skype/Zoom
Basic Knowledge of Microsoft Active Directory, Microsoft Group Policy Objects
Understanding of Antivirus Protection Software, and VPN Solutions
Desktops/Laptops - Hardware and Software Troubleshooting
Some hardware support experience required e.g. installing memory/hard drives
Diagnose printer and other peripheral device failures and implement solutions
Provide installation and upgrade services of supported hardware and software
Basic Network troubleshooting skills and knowledge
Support of key engineering applications at use within the business
Experienced with Apple Products (MacOS/IpadOS/IOS)
Experience with Mobile Device Support (IOS/Android)
Move workstations and peripherals, as required
Receive and provide required equipment (Install and set up equipment, cables, outlets and all other hardware) IMAC (installs/moves/add/changes)
Proficient with Remote Worker technology, accessibility troubleshooting skills

offered :

Full time employment contract;
Flexible benefits package (you can choose from such items as MultiSport card, cinema tickets, vouchers for various shops and restaurants, holiday booking discounts and much, much more);
Premium private medical healthcare, which includes dental care and insurance policy for international travel;
And up to 4 extra days of paid holidays per year!

benefits :

responsibilities :