Informacje o stanowisku
WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOULL DO:
- Coordinate with Product Teams to drive the product roadmap with new innovations.
- Support Product Team in production & implementation of Workplace/Comms products.
- Manage New Feature Requests – Experimentation, Testing, Roll Out, Hand Over to Service Teams. Guide On-the-ground facilities Team on enabling actions for System Upgrades. Provide L3 Support for any major product-related issues.
- Document solutions/build/upkeep of existing KB articles and Run Books.
- Possess extensive experience in IOT and AV.
- Oversee the provisioning/deployment of solutions. Provide technical consultation as needed throughout a project deployment.
- Ensure implementations are standard, operationally scalable, and aligned to service strategy & direction.
- Ensure project processes are standard, scalable, transparent, relevant, communicated, and documented.
WHAT YOULL NEED TO SUCCEED:
- Technically experienced IT professional – minimum of 8 years of experience with demonstrable technical background related to engineering and technical project delivery.
- Proven ability to manage, influence, and negotiate with stakeholders (both internal and vendors).
- Broad experience of technical problem-solving and consulting.
- Proven ability to analyze data to identify trends for the purposes of both cost reduction and service improvement.
- Technical experience in Azure, Digital Signage, SQL Databases, Networks, and Firewalls is a plus.
- This role requires a solid base in computing or engineering as hands-on technical work will be required.
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