DeLonghi Customer Service advisor with Slovak

Miejsce pracy: Katowice

Your responsibilities

Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.
Follow established procedures to address customer needs promptly and professionally.
Process warranty claims and coordinate repair services for customers.
Provide technical troubleshooting support and guidance.
Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.
Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests

C1/C2-level proficiency in Slovak language, both written & verbal
B2 English language skills
Proven experience in a Customer Service role, ideally within consumer products
Comfortable working with multiple systems and platforms (e.g CRM, WebChat, Review Sites)
Competence in Microsoft Office
Ability to empathize with customers while maintaining an objective perspective
Excellent telephone manner and ability to handle queries quickly and efficiently
Team-oriented with a positive attitude and ability to support colleagues
Optional
High school graduate or similar
Previous experience in customer service with or in a Contact Centre
Experience in complaint handling to ensure customer satisfaction
Familiarity with Social Media and/or E-Commerce platforms
Experience in cross-selling or up-selling product
Interested in new technologies such as AI

Work in a modern office at Global Office Park, right in the heart of Katowice.
Benefits package: private medical care (LuxMed), MyBenefit cafeteria, life insurance, language training.
Attractive bonus for recommending your friends to work with us.
Friendly, international work environment.
Many opportunities for career development.