We are seeking a skilled Delivery Support Specialist to join our client and help drive one of the largest and most unique airline transformation efforts the industry has ever seen.
Project information:
Industry: Travel
Office Location: Cracow, Poland
Remote Work: 100% Remote
Budget: 600 - 1000 PLN/net/day + VAT
Type of contract: B2B
Business Trips: Ready to travel 25% of the time to clients in EAU
responsibilities :
Work closely with development teams to ensure alignment between client and technical solutions.
Verifying solutions to ensure a smooth transition from QA to UAT testing.
Customer onsite support during UAT phase, providing regular training and upskill sessions to educate UAT testers on the system capabilities.
Support testing activities, including test case development, execution, and defect management.
Manage the defect triage process to make sure nothing slips through the cracks.
Problem tracking and escalations to dev teams.
Highlighting priority of required system fixes depending on customer impact.
requirements-expected :
Bachelor"s degree in business administration, Information Technology, or related field.
Proven experience as a Support Specialist or manual QA, preferably in the airline or travel industry.
Strong analytical skills with the ability to translate client issues into bug descriptions
Good communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
Solid understanding of software development lifecycle methodologies (e.g., Agile, Waterfall).
Experience with airline industry systems such as Global Distribution Systems (GDS). Passenger Service Systems (PSS), Departure Control Systems (DCS), or Revenue Management Systems (RMS) is necessary
offered :
Full-time job agreement based on B2B.
Private medical care with dental care (covering 70% of costs) + rehabilitation package. Family package option possible.
Multisport card (also for an accompanying person).
Life insurance.
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
