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Delivery Support Specialist (Travel industry)
  • Kraków
Delivery Support Specialist (Travel industry)
Kraków, Kraków, Lesser Poland Voivodeship, Polska
Cyclad
15. 3. 2025
Informacje o stanowisku

technologies-expected :


  • Revenue Management Systems

about-project :


  • We are seeking a skilled Delivery Support Specialist to join our client and help drive one of the largest and most unique airline transformation efforts the industry has ever seen.
  • Project information:
  • Industry: Travel
  • Office Location: Cracow, Poland
  • Remote Work: 100% Remote
  • Budget: 600 - 1000 PLN/net/day + VAT
  • Type of contract: B2B
  • Business Trips: Ready to travel 25% of the time to clients in EAU

responsibilities :


  • Work closely with development teams to ensure alignment between client and technical solutions.
  • Verifying solutions to ensure a smooth transition from QA to UAT testing.
  • Customer onsite support during UAT phase, providing regular training and upskill sessions to educate UAT testers on the system capabilities.
  • Support testing activities, including test case development, execution, and defect management.
  • Manage the defect triage process to make sure nothing slips through the cracks.
  • Problem tracking and escalations to dev teams.
  • Highlighting priority of required system fixes depending on customer impact.

requirements-expected :


  • Bachelor"s degree in business administration, Information Technology, or related field.
  • Proven experience as a Support Specialist or manual QA, preferably in the airline or travel industry.
  • Strong analytical skills with the ability to translate client issues into bug descriptions
  • Good communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
  • Solid understanding of software development lifecycle methodologies (e.g., Agile, Waterfall).
  • Experience with airline industry systems such as Global Distribution Systems (GDS). Passenger Service Systems (PSS), Departure Control Systems (DCS), or Revenue Management Systems (RMS) is necessary

offered :


  • Full-time job agreement based on B2B.
  • Private medical care with dental care (covering 70% of costs) + rehabilitation package. Family package option possible.
  • Multisport card (also for an accompanying person).
  • Life insurance.

benefits :


  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • dental care
  • employee referral program

  • Praca Kraków
  • Kraków - Oferty pracy w okolicznych lokalizacjach


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