In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting-edge technologies that shape the world of the future. We are seeking a skilled Delivery Support Specialist to join our client and help drive one of the largest and most unique airline transformation efforts the industry has ever seen.

Project information:

• Industry: Travel
• Office Location: Cracow, Poland
• Remote Work: 100% Remote
• Budget: 600 - 1000 PLN/net/day + VAT
• Type of contract: B2B
• Business Trips: Ready to travel 25% of the time to clients in EAU

Project scope:

• Work closely with development teams to ensure alignment between client and technical solutions
• Verifying solutions to ensure a smooth transition from QA to UAT testing
• Customer onsite support during UAT phase, providing regular training and upskill sessions to educate UAT testers on the system capabilities
• Support testing activities, including test case development, execution, and defect management
• Manage the defect triage process to make sure nothing slips through the cracks
• Problem tracking and escalations to dev teams
• Highlighting priority of required system fixes depending on customer impact

Requirements:

• Bachelor"s degree in business administration, Information Technology, or related field.
• Proven experience as a Support Specialist or manual QA, preferably in the airline or travel industry.
• Strong analytical skills with the ability to translate client issues into bug descriptions
• Good communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
• Solid understanding of software development lifecycle methodologies (e.g., Agile, Waterfall).
• Experience with airline industry systems such as Global Distribution Systems (GDS). Passenger Service Systems (PSS), Departure Control Systems (DCS), or Revenue Management Systems (RMS) is necessary

We offer:

• Full-time job agreement based on B2B
• Private medical care with dental care (covering 70% of costs) + rehabilitation package. Family package option possible
• Multisport card (also for an accompanying person)
• Life insurance