Delivery Manager / Key Account Manager – Idego Group Sp. z o.o.

Idego is a team of around 100 experienced problem solvers focused on getting things done – in Cloud, Data & AI, and Software development. We cherish autonomy, common sense, and zero micromanagement, and we have been 100% remote-friendly from the start.

About the role

We are looking for a highly motivated, customer‑focused professional to join our Delivery Team. In this role you will be responsible for ensuring the successful delivery of solutions to our clients, maintaining strong customer relationships, and managing operational efficiency at the team and account level. You will focus on day‑to‑day project execution and building long‑term value for clients through effective service delivery and identifying growth opportunities.

Responsibilities

• Own end‑to‑end client relationship management for key accounts, serving as a strategic advisor to clients.
• Build and maintain strong, long‑lasting relationships with international clients, acting as the primary point of contact.
• Lead regular business reviews and performance assessments, handle leads through the sales pipeline, and convert qualified opportunities into closed deals.
• Negotiate renewals, extensions, and new agreements in collaboration with internal teams.
• Validate and oversee the accuracy of reporting and settlements.
• Manage operational escalations, risks, and the quality of cooperation with clients.
• Coordinate onboarding and off‑boarding phases for clients and teams, ensuring a smooth transition.
• Identify, develop, and close cross‑sell and up‑sell opportunities; collaborate with clients to identify potential expansion opportunities.
• Forecast account growth and contribute to strategic planning regarding resource allocation.
• Provide effective team management for assigned delivery teams (1:1 meetings, addressing daily issues, providing feedback and recognition).
• Manage the setup of teams, including active participation in recruitment efforts.

Qualifications

• Extensive experience in account management in the IT industry, with a proven track record of managing accounts and growing business volume.
• Strong understanding of the IT sector and experience in roles such as Senior Delivery Manager, Key Account Manager, or Customer Success Manager.
• Strong client advisory and relationship‑building skills.
• Demonstrated experience in identifying and realizing cross‑sell and up‑sell opportunities.
• Solution‑oriented approach: resolves problems, thinks long‑term, and breaks challenges into actionable, scalable steps with a cross‑functional perspective.
• Ownership mindset: takes initiative, accepts responsibility, and delivers consistently.
• Knowledge and active usage of AI tools.
• Excellent negotiation, presentation, and communication skills.
• Advanced (C1 level) English language skills, both written and verbal.
• Proficiency with CRM, Microsoft Office, and strong communication skills.

Perks and Compensation

• Work environment with zero micromanagement – we cherish autonomy.
• 100% remote work (unless you want to work from our HQ in Gdynia) with recruitment and onboarding support.
• Experienced team ranging from 4 to 15+ years in commercial projects.
• Private medical insurance and sports card.
• Unique memes & pets channels for team bonding.
• Sport subscription and international projects offered.
• Flat structure and small teams for agile collaboration.

Compensation for this role includes a base salary plus bonuses.