Company

Idego is a team of around 100 experienced problem solvers focused on getting things done (and doing it well) in three areas: Cloud, Data & AI, and Software development. We cherish autonomy, common sense, and zero micromanagement. We understand that everyone is a human being, in need of spare time for family, friends, and leisure. We have been 100% remote-friendly before it became popular. We take accountability for what we do and how we approach our customers and coworkers.

About the role

We are seeking a highly motivated, customer‑focused professional to join our Delivery Team. In this role, you will be responsible for ensuring the successful delivery of solutions to our clients, maintaining strong customer relationships, and managing operational efficiency at the team and account level. You will focus on day‑to‑day project execution and building long‑term value for clients through effective service delivery and identifying growth opportunities. If you are a proactive and adaptable individual who enjoys working with diverse clients and teams, and you have a passion for ensuring customer success, we would love to hear from you.

Compensation for this role includes a base salary plus bonuses.

Our perks

• Work environment with zero micromanagement - we cherish autonomy
• 100% remote work (unless you want to work from our HQ Gdynia), recruitment & onboarding
• Experienced team from 4 to 15+ years in commercial projects
• Private medical insurance and sports card
• Unique memes & pets channels

Responsibilities

• Own end-to-end client relationship management for key accounts, serving as a strategic advisor to clients
• Building and maintaining strong, long‑lasting relationships with international clients, acting as the primary point of contact
• Leading regular business reviews and performance assessments with clients
• Handling leads through the sales pipeline, converting qualified opportunities into closed deals
• Negotiating renewals, extensions, and new agreements in collaboration with internal teams
• Validate and oversee the accuracy of reporting and settlements
• Manage operational escalations, risks, and the quality of cooperation with clients
• Coordinate the onboarding and offboarding phases for clients and teams, ensuring a smooth transition
• Identify, develop, and close cross‑sell and up‑sell opportunities; collaborate with clients to identify potential opportunities for expansion, providing them with valuable insights and recommendations
• Forecast account growth and contribute to strategic planning regarding resource allocation
• Provide effective team management for assigned delivery teams (1:1 meetings, addressing daily issues, providing feedback and recognition)
• Manage the setup of teams, including active participation in recruitment efforts

Qualifications

• Extensive experience in account management in the IT industry, with a proven track record of managing accounts and growing business volume
• Strong understanding of the IT sector and experience in roles such as Senior Delivery Manager, Key Account Manager, or Customer Success Manager
• Strong client advisory and relationship‑building skills
• Demonstrated experience in identifying and realizing cross‑sell and up‑sell opportunities
• Solution‑oriented approach: focuses on resolving problems, thinks long‑term, and breaks challenges into actionable, scalable steps with a cross‑functional perspective
• Ownership mindset: takes initiative, accepts responsibility, and delivers consistently
• Knowledge and active usage of AI tools
• Excellent negotiation, presentation, and communication skills
• Advanced (C1 level) English language skills, both written and verbal
• CRM proficiency
• MS Office skills
• Communication and negotiation skills
• Customer relationship management experience
• Experience with IT sector tools
• Sport subscription
• Private healthcare
• International projects experience
• Flat structure experience
• Small teams experience