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Delivery Head – MEA region Miejsce pracy: Wrocław Technologies we use Operating system Windows About the project We are seeking an experienced Delivery Head to lead and oversee all delivery operations for the MEA region. This role is pivotal in ensuring successful project execution, client satisfaction, and operational excellence across multiple service lines. The ideal candidate will combine strategic vision with hands-on leadership to drive growth and innovation. Your responsibilities Regional Leadership: Own delivery governance for the MEA region, ensuring adherence to global standards. Act as the primary point of contact for all delivery-related topics with key clients and internal stakeholders, Client Engagement: Build strong relationships with client leadership teams, providing regular updates on delivery progress and identifying opportunities for value addition. Support cross-sell and upsell initiatives in collaboration with account managers, Operational Excellence: Drive delivery metrics, quality assurance, and continuous improvement initiatives. Ensure timely resolution of escalations and maintain high client satisfaction scores, Team Management: Lead and mentor Delivery Managers, Program Managers, and cross-functional teams. Foster a culture of accountability, collaboration, and innovation, Financial Accountability: Manage budgets, forecasts, and profitability for regional delivery operations, working from the office or remotely (however, we’d love if you visit us at least once a month). Our requirements 10 years of experience in IT services delivery, with at least 5 years in a leadership role, proven track record of managing large-scale delivery programs, experience with successful off-shore delivery for MEA Clients and strong contribution to the region development and growth, good understanding of region specifics, strong stakeholder management and communication skills, strong sense of ownership, customer and team focus, fluent in spoken and written English and Polish. Work from Poland and a work permit are required. This is how we organize our work This is how we work at the clients site What we offer Development budgets of up to 6,800 PLN We fund certifications e.g.: AWS, Azure, ISTQB, PSM Access to Udemy and Safari Books Online Events and technology conferences Technology Guilds Internal training Xebia Upskill Private medical healthcare MultiSport card - we subsidise a MultiSport card Mental Health Support Flexible working hours B2B or employement contract Contract for an indefinite period Benefits sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance remote work opportunities flexible working time integration events corporate library no dress code video games at work coffee / tea drinks parking space for employees leisure zone employee referral program Recruitment stages CV review HR interview Interview Face interview Decision Beyond Projects What makes Xebia special? Our community. We support tech communities, organize meetups (Software Talks, Data Tech Talks), and have a culture that actively support your growth via Guilds, Labs, and personal development budgets — for both tech and soft skills. It’s not just a job. It’s a place to grow. Xebia sp. z o.o. Who We Are While Xebia is a global tech company, our journey in CEE started with two Polish companies – PGS Software, known for world-class cloud and software solutions, and GetInData, a pioneer in Big Data. Today, we’re a team of 1,000 experts delivering top-notch work across cloud, data, and software. And we’re just getting started. What We Do We work on projects that matter – and that make a difference. From fintech and e-commerce to aviation, logistics, media, and fashion, we help our clients build scalable platforms, data and AI solutions, and cutting-edge applications to shape the future of tech. Our clients include McLaren, Aviva, Deloitte, Spotify, Disney, ING, UPS, Tesco, Truecaller, AllSaints, Volotea, Schmitz Cargobull, Allegro, InPost, and many, many more. We value smart tech, real ownership, and continuous growth. We use modern, open-source stacks, and we’re proud to be trusted partners of Databricks, dbt, Snowflake, Azure, GCP, and AWS. Fun fact: we were the first AWS Premier Partner in Poland! Administratorem Danych Osobowych jest Xebia sp. z o.o. z siedzibą we Wrocławiu przy ul. Suchej 3. Twoje dane zawarte w CV będziemy przetwarzać wyłącznie w celu prowadzenia procesu rekrutacji. Podstawą prawną przetwarzania Twoich danych jest art. 221 ust. 1 kodeksu pracy. Twoje dane osobowe będziemy przetwarzać do czasu zakończenia rekrutacji. Jeśli wyrazisz nam odrębną zgodę, będziemy przetwarzać Twoje dane również w procesie przyszłych rekrutacji, czyli do 36 miesięcy od przekazania tych danych. Masz prawo dostępu do treści swoich danych osobowych oraz prawo ich sprostowania, usunięcia, ograniczenia przetwarzania, prawo do przenoszenia danych, prawo wniesienia sprzeciwu, prawo do cofnięcia zgody na ich przetwarzanie w dowolnym momencie bez wpływu na zgodność z prawem przetwarzania, którego dokonano na podstawie zgody przed jej cofnięciem. W celu realizacji wymienionych praw należy przesłać e-mail z wybranym żądaniem na adres: gdpr.pl@xebia.com. Jeżeli uważasz, że przetwarzamy Twoje dane niezgodnie z prawem, możesz złożyć w tej sprawie skargę do organu nadzorczego z siedzibą przy ul. Stawki 2 w Warszawie. Twoje dane możemy udostępniać tylko wtedy kiedy wyrazisz na to zgodę lub podmiotom uprawnionym, o ile zaistnieje taka konieczność. Twoje dane nie będą podlegały zautomatyzowanemu przetwarzaniu.