Join to apply for the Delivery Assurance Advisor with French role at Shell.

Delivery Assurance Advisor is a person working in logistics in a very dynamic environment. There is no routine, and every day is different as the Team might face variety of challenges. In close collaboration with Scheduling Team and Customer Operations, Delivery Assurance Advisor is the first contact with drivers and hauliers who are responsible for fuel deliveries to Shell petrol stations in Benelux scope. The goal is to make amendments to the schedule during its execution.

The role is temporary for 12 months, shift work and French language are required.

Principal Accountabilities

• Make sure that all planned deliveries take place on time and safely.
• Manage deviation from schedule, i.e. both proactive and post-schedule amendments on the shift: redirects to avoid stock-outs, left on boards, terminal changes, load quantity changes, delivery cancellations.
• Receive urgent order requests and create urgent orders within framework of delivery promise. Provide feedback of changes to planned shipments to other teams involved in the process.
• Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate. Ensure any Special Instructions noted on the orders have been processed.
• Initiate surcharges for Left on Board and urgent orders to the customers. Ensure documentation and filing is accurate, up to date and accessible.

Advantages

• Working in a diverse Team where people support each other.
• Getting a lot of knowledge and awareness regarding supply chain, safety requirements, transport of dangerous goods.
• Possibility to be involved in different optimization initiatives and testing new systems and applications used in logistics.

Special Challenges

• Continuously rotating shift system to provide 24-hour support ( 3 x 8 hr shifts per 24 hrs) -> morning shift 6:00-14:30, afternoon shift 14:00-22:30, nightshift 22:00-6:00.
• Assess/handle unplanned issues arising from delivery/system constraints.
• Assess the implications of HSSE requirements, customer on-site HSSE risk, discharge requirements of drivers.

Qualification required

• French at level B2/C1.
• Ability to deal with non-standard situations under time pressure.
• Great communication skills and inclusive behaviours.
• Excellent stakeholder management.
• Proactiveness, responsibility, accountability approach.
• Experience with Distribution Customer Service, Road. Delivery Operations, Distribution Planning, stakeholder management, SAP or scheduling systems would be an advantage.

Benefits Overview

We offer an annual performance bonus paid in February, along with a comprehensive benefits package. This includes Shell-sponsored medical and life insurance, with options to extend coverage at competitive rates. Our employees benefit from a diverse and inclusive culture where care and wellbeing are a priority. Our employees enjoy vacation benefit, three additional Personal Leave Days, dedicated wellbeing spaces, subsidized canteen, 24/7 access to psychologist, a Cafeteria program and sports cards. We foster integration through team activities, employee clubs, and networks. Our hybrid work model is supported by a Workplace Accessibility program, and we offer access to online learning platforms and a broad range of development resources. Additional benefits include participation in a voluntary long-term savings plan (PPK), discounts on pension products (IKE/IKZE) and a discounted share purchase program.

If you dont see yourself fully reflected in every job requirement listed in the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply!