This role covers USA business day, which means working between 15-23 or 16-24 polish time. This person can work remotely full time from any location. ..
Delivery Analyst delivers data, data products, and information that drive our client’s multi-channel marketing capabilities. They understand the details of our client’s data and Acxiom’s products to ensure that our clients and / or third-party vendors receive clean, enhanced, segmented, ready-to-market data. Delivery Analysts strive daily to improve quality and adhere to standard processes and procedures. They work with clients and / or third-party vendors to begin to understand requirements and escalate issues with a focus on maintaining a seamless process flow. Analyzes, troubleshoots and modifies/changes processes and data to ensure efficient delivery of services to Acxiom clients. Maintains a broad understanding of Acxioms processing and product capabilities and utilizes that understanding to optimize delivery of services. Mentors less experienced team members.
responsibilities :
Point-of-contact for clients with business solution definition through campaign management and business intelligence tools and/or processes
Audit post-production changes to ensure service level agreement compliance
Execute complex campaigns which may include, but is not limited to, the review of campaign specifications, working with clients to validate and obtain sign-off of client deliverables and dynamic campaign execution
Develop, maintain, and improve client relationship through increased client communications. May have campaign and/or reporting specialty and may be point of contact for some client campaigns
Ensure compliance with established procedures, project requirements, and service level agreements through audits
Provide consultation, support, communication and training to teams and clients on campaign management tools and / or processes
Provide issue resolution which may include, but is not limited to, tool errors that require escalation and data integrity issues
Responsible for application administration (extraction). Identify, recommend, and document code changes or makes appropriate code changes. Construct and/or enhance data documentation as needed. Change processes for clients through established change management procedures
Investigate and advise clients on potential processing efficiencies, redundancies and/or optimum use of data. Drive and share best practices, adoption of standards and lessons learned with internal Acxiom teams
Design and implement processes that utilize automation in data onboarding and auditing
requirements-expected :
Self-starter with attention to detail
Ability to effectively communicate with clients and internal stakeholders
Problem-solving skills
Intermediate to proficient experience with SQL
Multitasking skills
Ability to prioritize daily responsibilities
Bachelor’s degree from a four-year college or university or minimum 2 years relevant industry experience in Information Technology
offered :
Permanent contract from the very beginning (umowa o pracę)
Health insurance and life insurance
Multisport/participation in cultural events
Cafeteria system where you can choose your own benefits
Lunch+ card which can be used in cafes and restaurants
On-line languages classes (English, German, Spanish)
Training - professional certificates, webinars, classroom trainings
Online access to thousands of technical ebooks (Books 24x7, Safari Books Online) and trainings (OReilly)
Extra paid holidays between Christmas and New Year
One extra paid day off for volunteering per year
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
