This role covers USA business day, which means working between 15-23 or 16-24 polish time. This person can work remotely full time from any location.
Assists clients with business solution definition as well as campaign management and business intelligence tools and/or processes through all or some of the following ways:
Fully understands details of clients data and Acxioms marketing capabilities, ensuring clients receive accurately segmented, cleansed, formatted and ready-to-market data.
Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction and cost effectiveness.
Provides data, analysis, and recommendations to support multiple technical operations and ensure client satisfaction.
Research, trouble shoots, administers application administration, conducts application user training, and code changes.
responsibilities :
Fully functional and self-directed.
Provides formal mentorship.
High complexity assignments- owner.
Regularly leads self and established as specialist.
Sees the whole picture and adjusts work accordingly.
Point-of-contact for clients with business solution definition through campaign management and business intelligence tools and/or processes.
Audits post-production changes to ensure service level agreement compliance.
Executes complex campaigns which may include, but is not limited to, the review of campaign specifications, working with clients to validate and obtain sign-off of client deliverables and dynamic campaign execution.
Various processes associated with Acxiom Executed Campaign, Custom Client Reports and Datamart Build services such as the Data Mart build process, reporting and analytics and the campaign execution process.
Develops, maintains and improves client relationship through increased client communications. May have campaign and/or reporting specialty and may be point of contact for some client campaigns.
Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction, and cost effectiveness.
Ensures compliance with established procedures, project requirements and service level agreements through audits.
Maintains a broad understanding of Acxioms processing and product capabilities and utilizes that understanding to ensure client requirements and service levels are achieved.
Provides ownership to the research process of multiple technical operations / services. Provides data, analysis, and recommendations to support multiple technical operations, assuring client satisfaction.
Provides consultation, support, communication and training to teams and clients on campaign management tools and / or processes.
Liaisons with multi-channel partners, providing question support and new set up for transfer and encryption.
Provides assistance to requested ad hoc projects.
Participates in change management process for existing solutions which may include, but is not limited to, solution, tool and process changes.
Provides issue resolution which may include, but is not limited to, tool errors that require escalation and data integrity issues.
Responsible for application administration (extraction). Identifies, recommends and documents code changes or makes appropriate code changes. Constructs and
requirements-expected :
Very good command of English (written and spoken)
Advanced, proven knowledge of solution management.
Good client facing skills
Understanding of best practices, framework, and design principals in SQL and Campaign Management Tools
Strong understanding of relational database design and application
Demonstrated ability to own / drive communicate with clients and internal stakeholders – answering complex questions, resolving issues, conducting research for client marketing team including marketing management.
Attention to detail, important to monitor and audit
offered :
Permanent contract from the very beginning (umowa o pracę)
Multisport/participation in cultural events
Lunch+ card which can be used in cafes and restaurants
Online languages classes
Training - professional certificates, webinars, classroom trainings
Online access to thousands of technical ebooks (Books 24x7, Safari Books Online) and trainings (SkillsSoft)