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Decision Support Analyst
  • Gdańsk
Decision Support Analyst
Gdańsk, Gdańsk, Pomeranian Voivodeship, Polska
Acxiom Global Service Center Polska sp. z o. o
23. 12. 2025
Informacje o stanowisku

technologies-expected :


  • SQL
  • PL-SQL
  • Perl
  • Jira

about-project :


  • This role covers USA business day, which means working between 15-23 or 16-24 polish time. This person can work remotely full time from any location.
  • Assists clients with business solution definition as well as campaign management and business intelligence tools and/or processes through all or some of the following ways:
  • Fully understands details of clients data and Acxioms marketing capabilities, ensuring clients receive accurately segmented, cleansed, formatted and ready-to-market data.
  • Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction and cost effectiveness.
  • Provides data, analysis, and recommendations to support multiple technical operations and ensure client satisfaction.
  • Research, trouble shoots, administers application administration, conducts application user training, and code changes.

responsibilities :


  • Fully functional and self-directed.
  • Provides formal mentorship.
  • High complexity assignments- owner.
  • Regularly leads self and established as specialist.
  • Sees the whole picture and adjusts work accordingly.
  • Point-of-contact for clients with business solution definition through campaign management and business intelligence tools and/or processes.
  • Audits post-production changes to ensure service level agreement compliance.
  • Executes complex campaigns which may include, but is not limited to, the review of campaign specifications, working with clients to validate and obtain sign-off of client deliverables and dynamic campaign execution.
  • Various processes associated with Acxiom Executed Campaign, Custom Client Reports and Datamart Build services such as the Data Mart build process, reporting and analytics and the campaign execution process.
  • Executes complex Custom Client Report Services - utilizing necessary tools; executes standard/automated Datamart Build processes; audits, monitors and ensures SLA compliance.
  • Develops, maintains and improves client relationship through increased client communications. May have campaign and/or reporting specialty and may be point of contact for some client campaigns.
  • Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction, and cost effectiveness.
  • Ensures compliance with established procedures, project requirements and service level agreements through audits.
  • Maintains a broad understanding of Acxioms processing and product capabilities and utilizes that understanding to ensure client requirements and service levels are achieved.
  • Provides ownership to the research process of multiple technical operations / services. Provides data, analysis, and recommendations to support multiple technical operations, assuring client satisfaction.
  • Provides consultation, support, communication and training to teams and clients on campaign management tools and / or processes.
  • Liaisons with multi-channel partners, providing question support and new set up for transfer and encryption.
  • Provides assistance to requested ad hoc projects.
  • Participates in change management process for existing solutions which may include, but is not limited to, solution, tool and process changes.
  • Provides issue resolution which may include, but is not limited to, tool errors that require escalation and data integrity issues.
  • Responsible for application administration (extraction). Identifies, recommends and documents code changes or makes appropriate code changes. Constructs and

requirements-expected :


  • Very good command of English (written and spoken)
  • Advanced, proven knowledge of solution management.
  • Good client facing skills
  • Understanding of best practices, framework, and design principals in SQL and Campaign Management Tools
  • Strong understanding of relational database design and application
  • Demonstrated ability to own / drive communicate with clients and internal stakeholders – answering complex questions, resolving issues, conducting research for client marketing team including marketing management.
  • Attention to detail, important to monitor and audit

offered :


  • Permanent contract from the very beginning (umowa o pracę)
  • Multisport/participation in cultural events
  • Lunch+ card which can be used in cafes and restaurants
  • Online languages classes
  • Training - professional certificates, webinars, classroom trainings
  • Online access to thousands of technical ebooks (Books 24x7, Safari Books Online) and trainings (SkillsSoft)

benefits :


  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • life insurance
  • remote work opportunities
  • flexible working time
  • fruits

  • Praca Gdańsk
  • Gdańsk - Oferty pracy w okolicznych lokalizacjach


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