Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

What you will do

• Lead and develop a local team of Designated Complaint unit’s, including coaching and performance management
• Ensure complaints are processed in a timely manner and in compliance with regulatory requirements (e.g., ISO 13485, FDA)
• Work closely with customer service teams to ensure a consistent approach to customer complaints
• Manage audits and inspections related to EMEA affiliates

What you bring

• Experience in complaint handling within a regulated industry (e.g., medical devices, pharmaceuticals)
• Strong knowledge of regulatory requirements for complaint management
• Proven leadership and communication skills
• Ability to work in a structured manner and ensure compliance with deadlines
• Familiar with complaint management systems / tools

Who we are

At WSA, we provide innovative hearing aids and hearing health services. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.