Informacje o stanowisku

responsibilities :

• You will be the first-line support to provide technical support to customers, field engineers, technicians;
• Provide support to customers/users where the product is highly technical or sophisticated in nature;
• Reporting design, reliability, and maintenance problems or bugs;
• Supporting remotely customer installations.

• Good communication skills and a customer – and service-oriented approach;
• Experience in a Helpdesk / Customer Service Desk role is desirable;
• Strong customer focus paired with solution orientation, analytical skills, and resistance to stress;
• Bachelors degree in IT or equal experience;
• Knowledge of hardware and software;
• Passion for perfect customer service and Team player;
• Fluent in German and English language both written and spoken, Polish will be a plus.

• Open, transparent company where product leadership, relationship, and respect are key values;
• Flexible working hours;
• Hybrid mode of work (home office and work on premises);
• Free private medical care (Medicover);
• Life insurance;
• Half-year bonus based on performance;
• Multisport Card and Meals allowances (employee canteen).

• sharing the costs of sports activities
• private medical care
• life insurance
• parking space for employees
• extra social benefits
• employee referral program
• trainings

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