Handle cases for world wide, high profile IBMs customers, using Db2 systems such as Db2 EventStore, Db2 Warehouse, DPF/HADR/PureScale clusters, IIAS appliance and Db2 on Cloud
Identify and resolve questions or problems related to product installation, configuration, utilization, functionality, updates, compatibility performance and availability across multiple platforms and network infrastructures
Work on cases including cluster system analysis, corruption issues and performance problems
Explain on testing performed and resulting outcomes
Perform Db2 source code analysis and deep diagnosis to resolve complex issues while working with development teams in issue resolution and defects identification
Debug Db2 software with knowledge of C/C++ programming, operating systems, and other relevant technologies.
Leverage knowledge in concepts like agent systems, distributed systems, concurrent programming, statistical metadata analysis, binary/assembly analysis.
Wymagania
University degree (at least Bachelor) in one of the following discipline or equivalent experience:
