Ensure smooth data operations and continuity of data processing pipelines. The role combines technical monitoring, triage, incident recovery, and direct collaboration with data consumers. It requires both analytical and operational mindset owing the issue from detection to resolution.
responsibilities :
Monitor daily data processing status through email alerts, scheduling tools (Autosys, UC4), or internal ETL interfaces – t0 detect anomalies or signs of potential issues and taking a proper action for resolving the issues
Investigate processing errors by following SOPs, analyzing Unix logs, and reviewing Snowflake query history.
Troubleshoot and recover data pipeline incidents, coordinating with development and operations teams when needed.
Communicate delays, root causes, and progress transparently through Jira and internal channels.
Perform data quality checks and resolve detected anomalies or escalate to the correct data owners.
Support end users with data-related questions, incidents, or change requests, ensuring clear documentation.
Maintain up-to-date knowledge base entries and contribute to process improvement.
requirements-expected :
2+ year experience in data engineer role
2+ year experience with customer support in data related projects
Strong analytical thinking and problem-solving skills with proactive approach
Familiarity with below technologies to perform root cause analysis: Proven experience with SQL databases, DWH, Snowflake, core repository version control tools (Git, BitBucket), Jira, Confluence, MS Excel
Ability to work within a global support environment: Handover to polish L2 support team at the end of local shift
Very good communication skills (verbal and written) in Polish and English (B2) - we work with global clients
offered :
You choose your employment type – we’re open to both employment contracts and B2B arrangements.
Learning & development opportunities – after your probation period, you’ll have access to a highly flexible and generous English language reimbursement program, along with an individual development budget to use as you see fit.
Classic benefits like private medical care, a sports card, and a preferential life insurance plan. Plus, our infamous Fruit Tuesdays and a special summer bonus – ice cream.
A hybrid work setup with plenty of flexibility. Delivery teams work mostly remotely. Support teams come to the office at least once a week – as an HR team, we meet every Wednesday. On other days, you decide where you work.
A bunch of non-work activities, including Office Day (a fun-filled day when employees from all over Poland gather at the office), POP UP integrations, various competitions from cooking to photography, and the chance to submit charity causes to our CF4GOOD program, which provides support to those in need.
A workplace that values people and is built on collaboration, not competition. If you’re tired of toxic work environments, you’ll finally get a chance to breathe. And if you’ve been lucky with great employers so far, we’ll do our best to keep that streak going.
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
