As IT Operations Lead in the Business Team Mobility Solutions you will be responsible for operations and support in an efficient end-to-end approach for the future Analytics Business
responsibilities :
Collaborating with business team leads, business consultants, solution managers, central support managers and application infrastructure consultants to ensure IT availability of your customers business processes.
Being responsible for managing the preparation of operations and support, the smooth transition during the design & build phase and the proactive resolution of customer complaints in escalations and task forces by orchestrating relevant stakeholders during the run phase.
Engaging in managing the continuous improvement of operations and support levels for your customers and solutions with a strong focus on MS Azure Synapse Analytics based Business Lake and supporting management with relevant KPIs.
Managing escalations as a problem owner for all "run" aspects of the IT product lifecycle. acts as the "caretaker" for all end-2-end operational issues that occur in the respective GE.
Taking responsibility for maintaining the required operational documentation (ITOM, SLA, CMDB, etc.).
Suggesting and promoting service and quality improvements on an ongoing basis to continually improve quality and customer satisfaction for the IT-Solutions and Products.
Communicating proactively with unit counterparts to provide information on downtimes, maintenance windows, service improvement plans etc.
Owning the running interfaces in our solution landscape
Providing regular reports on IT - Solution performance and availability.
requirements-expected :
Several years in similar contexts, experience in IT services (applications, infrastructure, platforms, digitalization)
MS Azure based Analytics Solutions like Microsoft Synapse, DataBricks and MS Fabric
Broad experience of Cloud implementation - experience in MS Azure Data Factory, MS Azure Data Lake Gen2 and Power BI Premium Data Sets is a Plus.
Infrastructure - General knowledge about all involved layers of a cloud solution and connection to on premise systems (Network, Applications, Interfaces, ...)
