Data Specialist

Your responsibilities

• Be accountable for daily data stewardship: new contacts’ validation, merging duplicate contacts, standardizing the data, data cleanse and resolving discrepancies
• Monitor changes made by users in InterAction
• Monitor and maintain the quality of data on client relationship management system (InterAction) against data standards
• Improve the overall data quality of InterAction
• Ensure the data is stored and tagged correctly to optimize retrieval process in internal databases
• Be responsible for creation and populating mailing lists on the firm’s CRM system
• Assist with distribution of GDPR related communication to clients to ensure applying local regulatory measures in processing client personal data
• Support Marketing and Business Development teams worldwide on data retrieval from internal databases, undertaking more complex searches on CRM system based on defined criteria
• Be accountable for review and processing registrations to international companies’ programs
• Support Directories process by ensuring that data is submitted to external sites and that the company’s internal documentation remains up-to-date through regular updates based on information from directories.
• Engage with client and ensure the delivery meets their expectations within agreed procedures and service level agreements
• Support on delivering pre mailing metrics
• Ensure compliance to all policies, procedures, standard operating procedures
• Create, update and maintain process documentation
• Deputize for (Data & Directories) Team Coordinator in delegated areas and tasks
• Contribute to the reports prepared by the team and/or requested by the manager
• Provide training and guidance to junior team members when necessary
• Liaise and strengthen relationships with internal clients, adopting a flexible approach to work
• allocation where workloads dictate. Cooperate with colleagues from within marketing team and other streams to solve common issues and share best practice.
• Provide support to any other administrative tasks within marketing field where necessary

Our requirements

• Minimum one year of experience, professional services environment or similar
• Advanced English skills
• Experience of using CRM (InterAction) system would be a strong asset
• Good organizational and time management skills
• Meticulous attention to detail
• Strong ability to extract information by questioning, active listening and interviewing
• Ability to deal with a demanding workload and conflicting priorities in order to meet deadlines
• Comfortable with performing repetitive and time consuming tasks
• Flexibility and a willingness to learn and adapt within the work environment
• Strong analytical and problem solving skills
• Excellent communication and interpersonal skills – able to liaise with staff at all levels
• Demonstrate strong focus on providing excellent customer service
• Highly motivated with a proactive ‘can do’ attitude
• Ability to work both independently and in a team-oriented, collaborative manner
• A keen interest in marketing

What we offer

• Great opportunity to help shape and influence the overall design of GSC
• Opportunity to interact with multiple cultures in the dynamic organization
• Work atmosphere built on support and mutual respect
• Attractive set of benefits (sport cards, private healthcare for employees and family members language courses)
• Great opportunity to help shape and influence the overall design of GSC
• Opportunity to interact with multiple cultures in the dynamic organization
• Work atmosphere built on support and mutual respect
• Attractive set of benefits (sport cards, private healthcare for employees and family members language courses)
• Stable employment

As a Marketing Data Specialist in the Data & Directories team, the role holder will support marketing efforts by maintaining and standardizing data in the firm’s customer relationship management system (InterAction). This involves retrieving information from internal database and systems, recording experience data, and showcasing our credentials as a leading global business law firm. Additionally to data maintenance duties, the role includes administrative tasks related to global Legal Directories processes.

Flexibility in working patterns is essential, as the candidate will collaborate with colleagues worldwide