Incident & Root Cause Analysis (RCA) – Lead the investigation of data issues, identifying root causes and coordinating corrective actions with relevant teams
Third parties Coordination – Coordinate third-party vendors for flawless support execution, ensure resource availability and allocation, Report and escalate to management as needed
Data Quality & Governance Alignment – Work closely with the Data Governance team to ensure all data quality issues and resolutions comply with governance standards and best practices
Product Collaboration & Feedback Loop – Liaise with the product team to stay updated on new developments and provide insights from support tickets to drive platform enhancements. Provide feedback on recurring data issues to product teams to improve data pipelines, ingestion processes, and system stability
Service Metrics & Reporting – Develop and maintain monthly dashboards to track team efficiency, ticket resolution times, system uptime, and service quality trends.
Team Development & Rotation Planning – Implement a rotation system within other support teams and product teams to foster knowledge expansion, engagement, and exposure to new feature development
Preventive Measures & Continuous Improvement – Identify recurring issues and drive automation or process changes to prevent future data quality problems
Wymagania
Bachelor’s degree in computer science, Data Science, M&S, Statistics, Applied Math, Engineering or a related field
Must have business professional expertise (with relevant industry experience)
Proven working experience in service delivery.
Oferujemy
Must have business professional expertise (with relevant industry experience)
Experience in data analysis tools (SQL, Python, R, etc.).
Experience with data visualization tools (Power BI, Tableau, etc.).
Familiarity with data governance, compliance, and security principles.
Knowledge of Customer Data Platforms (CDPs) and CRM systems.
