Data Quality Specialist - Italian, AGI Data Services - G T Quality

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Quality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations. Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, these specialists create prescriptive actions, examining data patterns to formulate effective solutions.

They maintain a continuous improvement cycle by managing a critical feedback loop between operations and customers, drawing insights from multiple sources including quality auditors, side‑by‑side observations, and metric analysis. Through regular side‑by‑side sessions, they identify opportunities for workflow enhancement and quality improvements. The specialists serve as key escalation points for customer concerns, providing strategic recommendations based on their deep understanding of processes.

They consistently evaluate quality tools, suggesting refinements to enhance effectiveness, while simultaneously maintaining and updating process documentation to ensure standardization and clarity across all workflows. This comprehensive approach ensures quality remains at the forefront of our operational excellence.

Key responsibilities

• Define and implement quality metrics for established workflows
• Create prescriptive actions for quality issues
• Partner with customers, operations and internal support teams to optimize workflow quality
• Conduct side‑by‑side sessions to identify opportunities for workflow enhancement and quality improvements
• Analyze data trends and develop solutions
• Monitor quality performance and coach operations teams
• Create and maintain quality metrics reports
• Handle customer escalations and provide recommendations
• Evaluate and suggest improvements for quality tools
• Support process documentation and implementation

The minimum base pay salary for this position is PLN 7,841 monthly. Amazon is a total‑compensation company and the final base pay and any applicable total compensation elements will be provided by the recruiting team depending on skills and requirements. Company discretionary, supplementary benefits apply as subject to further terms, including pension plans, health insurance, life and disability insurance, business travel insurance, MultiSport card, discounts for meals at the company’s canteen, employee discount code and program (EDC/Extras), and the Employee Assistance Program.

Basic Qualifications

• Strong analytical and problem‑solving skills
• Advanced‑level proficiency in Italian language (C1+ or equivalent fluency by Common European Framework of Reference for Languages (CEFR) standards)
• Basic‑level proficiency in English (B1+ or equivalent fluency by Common European Framework of Reference for Languages (CEFR) standards; for non‑English language/locale combinations only)

Preferred Qualifications

• Bachelors degree, or equivalent experience
• Ability to adapt well to fast‑paced environments with changing circumstances, direction, and strategy
• Experience managing stakeholder relationships across departments

Amazon is an equal‑opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company – Amazon Corporate Services Poland Sp. z o.o.

Job ID: A3150330