Support Management & Incident Resolution – Oversee First levels of support for analytics and dashboards, ensuring timely resolution of incidents and service requests
Third parties Coordination – Coordinate third parties vendors for the flawless support execution, Ensure resource availability and allocation, Report and escalate to management as needed
Performance Monitoring & Optimization – Continuously assess the performance of dashboards and analytics solutions, ensuring efficiency and reliability
Product Collaboration & Feedback Loop – Liaise with the product team to stay updated on new developments and provide insights from support tickets to drive platform enhancements
Service Metrics & Reporting – Develop and maintain monthly dashboards to track team efficiency, ticket resolution times, system uptime, and service quality trends
Service and Quality Delivery Manager in Analytics & Data Visualisation team is responsible for ensuring the effective roll-out, support and continous improvement of JTIs analytics and reporting solutions
Wymagania
Bachelors Degree in Computer Science, Data Science, Statistics, Applied Math, Engineering or a related field
Must have business professional expertise (with relevant industry experience) in data analysis and insights generation
Proven working experience on service delivery
Able to collect and organise data from different sources in order to solve a business question
Should be passionate about challenging and interrogating data and its interpreration
Should be a creative thinker who can offer new perspective to analyse data and build storytelling.
Must be able to present findings to both business and technical stakeholders.
Should be a creative thinker and propose innovative ways to look at problems by using data mining (the process of discovering new patterns from large datasets) approaches on the set of information available.
Strong interpersonal skills and ability to collaborate with key stakeholders across functions.
Acts proactively to anticipate the future implications from actual decisions.
Digital mindset, entrepreneurial and curious.
Fluent in English
Ability to operate in indirect/remote teams
Demonstrable experience in presentation, verbal and written communication skills
Experience working with Microsoft Office, and with reporting tools such as Power BI/Tableau as well as web analytics
Knowledge of major "big data" storage / data platform (i.e. Data Lake)
Experience on project management tools, agile team coordination
Oferujemy
Competitive pay and attractive annual bonus
On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture
Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work)
Lot of flexibility in terms of work arrangements (work from office or from home)
Private medical care (various options to choose) and life insurance
Employee pension and savings programs
JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave
Multisport card, foreign languages classes
Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)
Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking
Working in a diverse and inclusive organization of over 40 different nationalities
