Industry: IT Consulting (ServiceNow Performance Analytics)
Office location: Cracow
Remote work: 100% remote from Poland
Budget: b2b 1000 – 1160 PLN/day net
Project length: long-term
Only candidates with citizenship in the European Union and residence in Poland
responsibilities :
Identify, evaluate, and implement external services and tools to support data validation and cleansing, produce and track key performance indicators
Develop and support reporting processes
Build Performance Analytics (PA) Dashboards in ServiceNow
Collaborate with stakeholders to define, document, and negotiate SLAs and key performance indicators (KPIs) based on business requirements and priorities
Conduct in-depth analysis of service performance data to identify patterns, areas of improvement, and potential risks
Recommend and implement strategies to enhance service quality
Maintain accurate and up-to-date documentation of SLAs, KPIs, and related processes
Work with cross-functional teams, including IT, operations, and business units, to align SLAs with organizational objectives and ensure that service levels meet business needs
Identify opportunities for process improvements and efficiencies in service level management
Implement best practices and industry standards to optimize service delivery
requirements-expected :
5+ YoE in Data Analysis, Data Visualization and Data Quality Management
4+ YoE with ServiceNow Performance Analytics and Service Level Management
Hands-on experience in Service Level Management, Reporting and Performance Analytics
Strong analytical and problem-solving skills
Knowledge of ITIL framework and best practices
Experience in service management tools and technologies
Detail-oriented with a focus on delivering high-quality service
Excellent communication and interpersonal abilities
English at least B2
offered :
Unique opportunity to join an international team
Private medical care with dental care (covering 70% of costs) + rehabilitation package. Family package option possible
