Samsung has been managing the multi-skilled Pan-EU Content Production Centre (CPC) since 2017, primarily creating, maintaining and publishing customer-facing post-purchase content (FAQs, How to Videos, News articles, static pages, assets) across .COM/Support, Community, Members App and Social Media.
We are currently seeking a highly motivated and skilled data analyst to join our dynamic team. As a data analyst you will be responsible for full lifecycle analysis, using multiple data sources to analyse, track, interpret and make clear and concise recommendations on B2C content.
responsibilities :
Use multiple data sources to analyse, track, interpret and make clear and concise recommendations to the business on growth and revenue-building strategies.
Full lifecycle analysis.
Monitor performance / content quality.
Convert feedback / comments into data visualisations.
Creating dashboards / projects upon request.
Domain knowledge.
Understanding of Statistics and Machine Learning Algorithms.
Systematic and logical approach to problem-solving.
Supporting all CX Digital Channels [e.g. .COM / Community / Members app.
Proactive recommendations for content gap analysis.
Jira experience [ticketing system.
The ability to collect, organise and analyse information to produce regular reports.
Work closely with digital managers across Europe [34x sites.
Maintain and improve regular Key Performance Indicators reporting using a range of BI and presentation tools, for teams across Europe and HQ.
Manage a range of analytics requests and be proactive in finding relevant insights / improvements to present to key partners.
requirements-expected :
Bachelors degree in journalism, communications, marketing, or a related field.
Proven experience with Adobe Analytics and Google Analytics.
Excellent data visualisation skills.
Strong research and analytical skills.
Experience with creating dashboards, reports and projects.
Ability to work independently as well as collaboratively with a team.
Excellent time management and organizational skills.
Strong interpersonal and communication skills.
offered :
Contract: B2B preferred (contract with benefits package including private medical care, sport card and holiday allowance).
