Overview

Danish-Speaking E-commerce Advisor - Move to Sunny Portugal

About the job

Cross Border Talents is looking for Danish speakers to join our multinational client running an exciting project for a globally renowned tech brand in Portugal. Relocation assistance including housing is provided if youre still abroad.

Location and Contract

Location: Remote from Continental Portugal

Contract: Full-time, 12-month renewable

Start dates: Several dates available through June and July

About the Brand

Work for a world-renowned technology company that has set industry standards for user experience, innovation, and premium customer service. You will be part of a team supporting their online store users.

Role Overview

As a Danish-speaking E-commerce Support Specialist, you-ll assist customers throughout their online shopping journey, solving problems, answering questions, and making their experience smooth and satisfying.

Responsibilities

• Respond to customer queries on orders, deliveries, returns, and payments.
• Securely handle sensitive data and follow internal escalation procedures.
• Communicate professionally through email, phone, and chat.
• Collaborate with carriers and internal departments.

Requirements

• C2-level Danish and fluent English (C1) in written and spoken forms.
• Excellent attention to detail and communication skills.
• Ability to manage tasks independently and meet deadlines.
• Willingness to work on rotating shifts.
• Already in Portugal or open to relocating for the role.
• EU member state passport or a valid residence card for Portugal.

Offer and Benefits

• Relocation and housing support for international candidates, as well as assistance with obtaining necessary documentation (taxpayers number and social security number for Portugal).
• Competitive monthly salary.
• Paid holiday and Christmas bonuses.
• Extra payment for working late hours, public holidays and Sundays.
• Fully remote work with hardware provided.