Danish language - Customer Care Agent

Miejsce pracy: Kraków

Your responsibilities

Does working at one of Europe’s largest fin-tech companies sound interesting to you?

Are you keen to join a rapidly growing team, in an international environment where you’ll get tons of opportunities to develop yourself, and collaborate with colleagues from all over Europe?

If so, you are in the right place!

Welcome to a leading provider of innovative payment solutions and financial services. With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world.

Your tasks:

- Handle customer inquiries via email, chat, and calls about acquiring or technical products.

- Use CRM, ERP, and other systems to assist customers effectively.

- Provide technical support for card terminals and self-service portals.

- Manage administrative tasks such as updating customer details and resolving invoice-related questions.

- Collaborate with internal and external teams to ensure smooth operations.

Our requirements

Fluency in Danish (spoken and written).
Fluent in English (spoken and written).
Strong communication and teamwork abilities.
Technical aptitude for reporting IT incidents.
Service-minded, proactive, and self-driven.
Flexible and result-oriented with a strong focus on quality.

Optional

Knowledge of GDPR, AML, KYC, and e-commerce guidelines.
Fin-tech knowledge.
Prior experience in customer service or contact centers.

What we offer

Employment contract, with salary: 6900-10000 PLN gross/month,
Friend referral program with additional bonuses,
Hybrid working from Krakow 3 days per week (we guarantee the equipment to work from home),
If you live far from Krakow - we will provide you with accommodation for the training period. And after the training, you will continue working remotely from your home,
Access to the MyBenefit platform, where you can exchange the points you receive each month for a sports card, shopping codes, cinema tickets, and much more.
Life insurance,
The real opportunity to grow by taking part in recruitment and internal training,
Social events, charity actions, and opportunities to integrate with colleagues.

Benefits

sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
life insurance
flexible working time
integration events
no dress code
coffee / tea
leisure zone
christmas gifts
employee referral program
charity initiatives

Recruitment stages

Quick phone call
Language verification
Teams Interview

Teleperformance Polska

Teleperformance is the global leader in advanced experience management for customers and citizens around the world.

Focused on delivering exceptional business services, we provide an integrated, OneOffice approach through: customer experience management, back-office services, and business process optimization. This end-to-end solution portfolio helps companies achieve business efficiencies and improve customer loyalty by balancing high-tech solutions with a high-touch, human-centric approach.

Teleperformance Poland has been present on the Polish market for over 25 years. We operate from 4 sites located in Warsaw, Katowice and Cracow.

We are a group of 1,700 passionate people, citizens of over 55 different countries, serving in 20 different languages.

Join us today!

Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".

Praca Kraków

Agent ubezpieczeniowy Kraków

Agent celny Kraków

Agent nieruchomości Kraków

Agent literacki Kraków

Agent firmy inwestycyjnej Kraków