We are looking for a Czech/Slovak VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.
Responsibilities
- Being able to search and find solutions for customers’ issues
- Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs
- Monitor customers’ performance & behaviour in order to evaluate bonus crediting
- Ensure that products’ compliance is being followed according to relevant regulations
- Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month)
Requirements
- Proficiency in English and Czech/Slovak both written and spoken
- Proactive person with good support / sales skills
- Strong communication and negotiation skills
- Previous experience will be considered as an advantage
Why you should join us?
- Competitive salary and monthly KPIs Bonus
- Working in a dynamic International company
- Ability of career and professional growth within the company
- Social benefits and team buildings
- Sunny, spacious office
Location
You have the opportunity to work in our office in Cyprus/Bulgaria/Poland.
Hiring notes
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